Web Services Frequently Asked Questions

Below are answers to Web Services' most commonly asked questions.

FAQ Questions

General

Employee information is updated as follows:

No. Google Sites should only be used for faculty Web pages.

All TMCC department Web pages must follow the administrative Web Publishing Procedures. If you need to set up a new department/program/club website, please contact Web Services.

Add your TMCC event at least two business days prior to the event by completing our Submit Event form. The earlier you post your events, the more time it will be publicized. You can post events weeks, or months in advance!

Note: Only TMCC-related or sponsored events are permitted, and the event organizer must have a current and valid TMCC email address.

Web Services works with a designated Web Content Contributor (full-time faculty/staff member) for your department or program to update existing or create new TMCC web pages. Recognized student organizations should have their advisor work with us.

Please read through the TMCC Web Publishing Procedures for a complete description of the process.

If you still have questions, please contact us.

Web Services makes Google Analytics traffic information reports available to department chairs, directors and designated Web Content Providers. Please contact us for more information.

TMCC's home page (http://www.tmcc.edu) consists of College News, the TMCC Events Calendar and many links to helpful College departments and resources.

To initiate a web project request, please complete the online form by the same name. What to expect after a web project request has been submitted is outlined on the confirmation page received after submitting the form.

TMCC recognizes that third-party social media/community building websites such as Facebook, Twitter, Instagram and many others offer alternative ways to reach and communicate with community members and students. The set up and use of these websites are permitted and must follow specific policies and procedures.

Be familiar with the Web policy for External Web Publishing, Social Media and Mobile Applications.

When creating content, refer to our Social Media Content Guidelines.

The focus of most third-party social media/community building websites is usually personal in nature; information about faculty or staff, personal opinions and information, teaching philosophies, etc.  Please refrain from creating any third-party social media pages that may be perceived as an official TMCC department or program Web page.

Use social media to supplement and/or enhance your existing Web presence only.

If you need to create an official TMCC department or program website, please follow the official Web procedures. It is recommended that you first contact the Marketing and Communications Office and Web Services before setting up any social media account.

Once a social media account has been created for a TMCC department or program, please provide the administrative log-in information to Web Services. This is required so that TMCC can link to your third party site, and for everyone's protection - if the author/employee leaves TMCC, there is no way to update/edit the site. Therefore having a copy of the log-in information on file is essential.

Please do not make the login information the same as our TMCC Network login credentials. Use a "department@tmcc.edu" address and a generic, non-personal password.

TMCC reserves the right to enforce this policy by removing links to third-party websites and/or recommending the site creator remove or change site content as needed.

Truckee Meadows Community College is officially found on many of the most popular social networking sites.

The TMCC website home page lists up to five events, by date.

Official academic reminders and official dates, such as College closures, take precedence. Generally, administrative events, club meetings, etc. will not appear on the home page.

Recognized Student Organizations

Web Services works with a designated Web Content Contributor (full-time faculty/staff member) for your department or program to update existing or create new TMCC web pages. Recognized student organizations should have their advisor work with us.

Please read through the TMCC Web Publishing Procedures for a complete description of the process.

If you still have questions, please contact us.

Content Management System (CMS)

TMCC departments can assign an administrator to attend CMS training through Web Services to become a content contributor to their site, allowing them access to add and update certain content, add announcement boxes and add and edit FAQs. Some departments may have more than one contributor.

There is a workflow in place and all submitted content is reviewed by Web Services prior to going live; however, it is understood that the designated CMS content contributor, once trained, is authorized by their department to make changes to the department's website.

Attendance in training courses provided by Web Services is required to access the CMS and become a departmental web content contributor.

See Also: Web Content Responsibilities

Contact Web Services to be added to the list for an upcoming training.

PDF files are usually created from Microsoft Word (or in some cases Excel) "master" files.

Every PDF file has a "master" Word (or Excel) file that should be located in your department's shared drive. Your department's designated/trained web content provider should use "track changes" to update the "master" file as needed and submit to Web Services to convert, optimize and post.

Web Services will brand and restyle all PDFs so that they adhere to our style guide and make them optimized for fast and easy access online.

Please provide the following information to Web Services:

  • What website page is it on?
    • Provide the web page address/URL (ex.: http://www.tmcc.edu/web/downloads/)
  • What is the document's title?
    • Provide the title as it appears on the website (ex.: "Media Release Waiver")
  • What is the file's web address/URL?
    • Provide us with the exact document URL (ex.: https://www.tmcc.edu/sites/default/files/documents/mco-media-release.pdf)

TMCC's website is managed using a web content management system (CMS) that also allows departments direct access to their pages on the website so that they can be more engaged and active with updating their content and keeping the site more up-to-date.

See Also: About TMCC's Website

Faculty Websites

Please familiarize yourself with TMCC's Web Publishing Procedures.

All faculty websites are maintained and updated by the faculty members themselves. 

All TMCC administrative web pages are coded/created by TMCC's Web Services, and content is maintained by the department's designated web content provider.

To learn more about the differences between administrative and faculty websites, please view TMCC's Web Publishing Procedures.

Faculty Web pages created with Google Sites can be accessed quickly and easily through your TMCC Google (Gmail) account.

Otherwise, if you requested a Web hosting account, your faculty website would be accessed via secure FTP. For further instructions, see TMCC Web Publishing Procedures and Faculty Web Page FTP Access.

Faculty Web pages are located on Google Sites or a separate web server.

Faculty members who would like their pages listed in TMCC Faculty Web Page Directory need to complete the Link My Web Page form.

See Also: Web Publishing Procedures

PDF Files

The built-in PDF viewers that come with most modern browsers are not always suitable for more than basic printable PDF documents. It is recommended to use Adobe Acrobat Reader for viewing all TMCC PDF documents and forms.

To make sure your browser will open PDF files using the Adobe Acrobat Reader by default, following these directions.

  1. Download and install the latest Adobe Acrobat Reader on your workstation.
  2. For Chrome:  Use the Acrobat Chrome extension that allows you to open PDF files in the Acrobat Reader desktop app to offer a consistent and reliable PDF viewing experience. Read how to open PDFs in Acrobat Reader from Chrome.

    For Firefox: Read how to use Adobe Reader to view PDF files in Firefox.

    For Safari on Mac OS: Read how to configure Acrobat to display PDF files in Safari.

More information about configuring browsers to use the Adobe PDF plug-in to open online PDF files can be found on the Adobe Support website.

It is recommended to use Adobe Acrobat Reader for viewing all TMCC PDF documents and forms.

Firefox and Chrome browsers have built-in PDF viewers; however, these PDF viewers do not support many features that Adobe Acrobat Reader does.

TMCC PDF files viewed in Firefox or Chrome's default PDF viewers may have display errors or issues with saving form data.

Therefore, Adobe Acrobat Reader is the preferred viewer for all TMCC PDF files, especially for forms. As long as Adobe Acrobat Reader is used, or the Adobe Reader browser plug-in, form data will be saved if the filled-in form is saved locally.

Please note that not everyone's computer is set up to use Adobe Reader by default.

View the separate FAQ to learn how to make Adobe Reader the default PDF viewer on your computer and browser.

The built-in PDF viewers that come with most modern browsers are not always suitable for more than basic printable PDF documents. It is recommended to use Adobe Acrobat Reader for viewing all TMCC PDF documents and forms.

To make sure your browser will open PDF files using the Adobe Acrobat Reader by default, following these directions.

  1. Download and install the latest Adobe Acrobat Reader on your workstation.
  2. For Chrome:  Use the Acrobat Chrome extension that allows you to open PDF files in the Acrobat Reader desktop app to offer a consistent and reliable PDF viewing experience. Read how to open PDFs in Acrobat Reader from Chrome.

    For Firefox: Read how to use Adobe Reader to view PDF files in Firefox.

    For Safari on Mac OS: Read how to configure Acrobat to display PDF files in Safari.

More information about configuring browsers to use the Adobe PDF plug-in to open online PDF files can be found on the Adobe Support website.

It is recommended to use Adobe Acrobat Reader for viewing all TMCC PDF documents and forms.

Firefox and Chrome browsers have built-in PDF viewers; however, these PDF viewers do not support many features that Adobe Acrobat Reader does.

TMCC PDF files viewed in Firefox or Chrome's default PDF viewers may have display errors or issues with saving form data.

Therefore, Adobe Acrobat Reader is the preferred viewer for all TMCC PDF files, especially for forms. As long as Adobe Acrobat Reader is used, or the Adobe Reader browser plug-in, form data will be saved if the filled-in form is saved locally.

Please note that not everyone's computer is set up to use Adobe Reader by default.

View the separate FAQ to learn how to make Adobe Reader the default PDF viewer on your computer and browser.

First, decide whether or not the information you want to publish should be included as content on your department's Web pages.

If it's a form, decide if it should be an online HTML form or a fill-and-print PDF. Web Services can assist you with any questions you may have.

If you decide to publish a PDF file:

  • Step 1: Contact your department's designated Web Content Provider who is knowledgeable in how to use the official TMCC template and styles and how to publish to the website. If you do not have a Web content provider, consult with your dean/director to select one for your department and contact Web Services.
  • Step 2: If you are the Web Content Provider and have not received training, contact Web Services to learn more about the offical TMCC templates and styles required for posting online files.
  • Step 3: Download the official PDF template.
  • Step 4: Add your content to the document and apply the built-in styles.
  • Step 5: Once complete, send the Word file to Web Services to complete the PDF optimization and post online.

If you have any questions please contact Web Services.

Use of the TMCC template establishes a consistent "look-and-feel" for all downloadable PDF files, documents and forms, from the various academic and administrative departments within TMCC.

The template includes an official EEO statement and TMCC logo, the official department name, and certain other standard variables. TMCC requires use of the approved, standardized template for any files that will be posted online to the TMCC website.