Frequently Asked Questions (FAQs) help users quickly find answers to common inquiries. If your department receives the same questions repeatedly, creating a well-structured FAQ section can improve efficiency and enhance the user experience.
Best Practices for Writing FAQs
Write Complete and Clear Questions
Each FAQ should be written as a full and self-explanatory question so it makes sense on any page.
- Avoid vague questions: "How do I submit my application?" (Unclear—what application?)
- Use specific wording: "How do I submit my nursing application for admission to TMCC?" (Clearly states the subject.)
Keep Answers Short and Relevant
FAQ responses should be concise and direct. If a topic requires more explanation, Web Services can create a dedicated webpage and link to it from the FAQ instead of overloading the answer with details.
Avoid Duplicating Content
If an FAQ already exists on TMCC’s main FAQ page, do not create a duplicate. Instead, Web Services can cross-link existing FAQs to your department’s page. This keeps information consistent and easier to maintain.
Link to Existing Information
Rather than retyping an answer that exists on another TMCC webpage, provide a direct link to the relevant page.
- Example: "Please visit the TMCC College Catalog for more information on tuition and fees."
Simplify Contact Information
Instead of listing multiple ways to reach a department, link to the department’s Contact Us page, where up-to-date information is maintained.
- Avoid listing addresses, phone numbers, and emails in FAQs.
- Example: "For more information, contact Web Services." (where "contact Web Services" is hyperlinked to the Contact Us page, which has all the office's current contact information listed.)
Use Meaningful Hyperlinks
When adding links, avoid writing out full URLs or using phrases like "click here." Instead, embed links naturally within relevant words.
- Don’t write: "For more information, go to https://www.tmcc.edu/web-services/downloads/ and click on the documents tab."
- Do write: "For more information, visit the Web Service's documents page."
Follow TMCC’s Web Writing Standards
All FAQ content should follow AP style and adhere to TMCC’s Writing for the Web guidelines to maintain clarity, professionalism, and consistency.