WebCollege Frequently Asked Questions

Below are answers to WebCollege's most commonly asked questions.

FAQ Questions


Online courses have due dates just like any other course. Courses need to be finished by the conclusion of the semester. Online courses are facilitated by an instructor and require that learners adhere to a course schedule for readings, assignments and discussions with other learners. It will be important for your success to adhere to this schedule so you can contribute to discussions and group projects in meaningful ways. Your presence in the course will only be apparent if you participate!

Yes. The majority of online classes require books. To find out what book are needed visit the TMCC Bookstore online or call 775-673-7172.

The majority of WebCollege classes are completely online. You may have to come to campus to take a mid-term or final exam, or to complete labs. Read the course syllabus to find out if your class has an on-site requirement.

You can check your grades throughout the semester by going to the "grades" section in Canvas.

You can also check your final grades by accessing MyTMCC.

Respondus Lockdown Browser is a custom browser that locks down the testing environment within Canvas. Students are not able to print, copy, go to another URL or access other applications. Instructors have the option to use this lockdown browser for any quiz in Canvas.

To be sure you're downloading it correctly, view the tutorial.

TMCC has steps in place for complaints. Please see our Faculty/Staff Complaint Policy.

You can complete an evaluation one of two ways.

1) Log on to your student email and follow the link provided. To get to your email, go to email.tmcc.edu. Use your full email (username@mail.tmcc.edu) and your student password to log on. Note: if you are signed into a personal Gmail account, log out of that account and then go to email.tmcc.edu.

2) Log on to Canvas and select your course. To log on to Canvas, go to tmcc.instructure.com. You will use your student username and password to log on. This will be the same information you used to register for the class through MyTMCC. If you are not familiar with your username or password, please contact the online student support center. After logging in, select Courses along the top of the screen and select your class. A pop-up will occur when your course evaluation is available.

To help answer this question, please take our short online quiz.

It is a common misconception that online courses take less time per week than face-to-face courses. In actuality, online courses require a substantial time commitment. Although the amount of time required for an online course varies, it's a good rule of thumb to allocate about 10 to 12 hours per week per online course.

Most instructors can be contacted through e-mail in the course and may answer questions in the discussion forum. In order to better communicate with learners, some instructors may even create a questions and answers topic within the discussion forum. Your instructor will advise you about their preferred mode of communication in the course syllabus. Some instructors may give you an outside e-mail address or telephone contact to use in emergencies.

You must provide your student ID number. This number can be found on your student ID card or in MyTMCC.

No, most classes are semester based. TMCC does offer alternate scheduled formats. Please check the current schedule for that information.

Canvas is a learning management system used for accessing online courses at TMCC.

A hybrid course is a course with reduced in-class time, and the remainder of the class online.

An assist course is a traditional course with Canvas resources.

A web-based course is a fully online course.

Students taking online classes at TMCC who are from out of state should attempt to resolve any issue or complaints through the complaint process. However, if the issue cannot be resolved internally, the student may file a complaint with his/her own state. 

When dealing with technology there may be problems. Please plan ahead. If you are having a problem with the course material contact your instructor. Contact information for your instructor will be listed in the syllabus. If you are having a technical problem, please contact TMCC's WebCollege for assistance.

A successful online student must be a self-starter and have the motivation to work independently.

  • Students must be sure to check the communication frequently as well as deadlines and due dates.
  • Students should plan on logging in to the class three times a week or more as necessary.
  • Students must have regular access to the internet and any required software.
  • Students should be comfortable with basic computer operation skills including word processing, file management, and email.

If you are unsure of the expectations or your skill levels, please contact an advisor.

Most instructors can be contacted through the Canvas email system and may answer questions in the discussion forum. Your instructor will advise you about their preferred mode of communication in the course syllabus. Some instructors may give you an outside email address or telephone number to contact in case of an emergency.

You can find your instructor by viewing the details option in the online schedule. You also may view instructor websites online or call 775-673-7000 to get the faculty member's telephone number.

We make every attempt to contact students prior to the start of the semester. To be sure you’re getting contacted, update your MyTMCC contact information.

Be proactive. It is your responsibility to have your books purchased and be ready to go by the first Monday of the semester.

Classes are not self-paced and you will be required to have checked in to class within the first two days of the start of class.