If you have a past due or delinquent balance, follow the steps below:
Step 1: Pay your balance in full.
- Payments can be made online, in person, or by mail.
- Once a balance is paid in full, the financial hold on your account will be removed.
Step 2: If unable to pay balance in full, contact Accounting Services Cashier's Office.
- Your account may be eligible for a payment plan through our office.
- Certain accounts may be sent to an outside collections agency. Contact us for more information.
Collection of a student's account is initiated 90 days after the account becomes delinquent, providing no other College-approved payment arrangements have been made.
The College will make a reasonable attempt to notify the student of the status of the account and impending collection action. While this contact usually is in the form of a letter, notification may also be made by telephone.
If an individual has failed to respond to the initial contact, the debt will be referred to an outside collection agency. Upon submission to a collection agency, individuals who still fail to pay their delinquent account may be reported to one or more nationally recognized credit reporting bureaus. If an account was reported in error, the collection agency will be notified within 30 days of the date that the College receives notification of the error.
NSHE Delinquent Accounts Policy
In accordance with NSHE Board of Regents policy (Title 4, Chapter 17, Section 2):
A student or former student having a delinquent accounts receivable of $100.00 or more, or an overdue loan of any amount with any member institution of the Nevada System of Higher Education shall not be permitted to register at any institution.
A student or former student having a delinquent account receivable or an overdue loan of any amount with any member institution of the Nevada System of Higher Education shall not be permitted to receive a transcript of academic record, a diploma, a certificate or report of semester grades. The student or former student may; however, inspect the records under the provisions of the federal Family Educational Rights and Privacy Act (FERPA).
In addition, institutions may refer delinquent accounts receivable of $100.00 or more and overdue loans of any amount to a collection agency following written notification to the student or former student.
Any funds received from or on behalf of a student or former student having a delinquent accounts or overdue loan of any amount from a prior semester(s) will be applied to the repayment of the delinquent account or overdue loan first before applying those funds to the current semester registration. Payment of those funds from any source; individual student, financial aid, emergency loans, outside third parties, grants or any other source will be considered a payment received from the student or on behalf of the student.