TMCC student services and Diversity division Annual Report 2022-2027 May 2023
2 Message from the vice president of student services and diversity Welcome to the Student Services and Diversity Annual Report. This publication marks the sixth year we completed an entire assessment cycle. We completed year two of the assessment cycle of our second strategic plan. On September 30, 2022 we held our first in-person Annual Report Forum since the pandemic. The forum allowed us to “close the loop” by communicating our assessment results to, and solicit feedback from, our TMCC constituents. We introduced a new interactive format to the report forum, which was well received by attendees. We recognized that it was important to keep the mental health of our students in mind as we planned our programming throughout the year. We continued to see students in need of more assistance to succeed. This group of students has suffered as world and national issues (pandemic, war, recession, conflict and polarization) weigh heavily on them. Core competencies were negatively impacted. Student wrap-around services have become more critical than ever to ensure the student success of our upcoming generations and retooling adult students. We are hopeful as we begin a new year, that our optimism, collaborations and student-focused operations will continue to help our college community flourish in the future. Estela Gutierrez Vice President of Student Services and Diversity
3 Mission We are guided by the TMCC and SSD missions: TMCC: Create a future you will love with accessible, innovative educational opportunities at TMCC. Together we can make it happen. SSD: The Student Services and Diversity Division advances the TMCC mission and goals by working together to intentionally create an inclusive, sustainable, campus environment where students can thrive and succeed. Our assessment process is guided by, and informs, the strategic master plans for the institution and division. COOL FACT 97% of students completing the Graduate Outcomes Survey believe that TMCC has helped them meet the goals they expected to achieve!
4 SSD Goal 1 Create welcoming, inclusive environments and student-centered processes to facilitate student access and success. Objective 1.1: Implement targeted efforts to increase enrollment for specific populations: Non-traditional students (25+), underrepresented student populations, high school students Highlights The Jump Start Program experienced an increase of 60%. One of the areas in the program that increased significantly was concurrent enrollment. Concurrent enrollment is when approved high school teachers teach college-level courses as a part of their regular school day. The concurrent number in the program has increased significantly due to the new flat rate students pay. The affordability of this model has increased access and enrollment among high school students. Grant funds and other funding have assisted low-income students with tuition and the opportunity to enroll in college-level courses. Objective 1.2: Promote enrollment of diverse student groups through: VUB Program, Athletics, International Program, Educational Partnership Programs (EPP) Highlights As the pandemic grew to an end, enrollment for Athletics rebounded to its goal of 5060 players within the program. This year with a total of 55 athletes, TMCC continues to recruit over 90% of its student athletes from Nevada. In addition, diversity and equity remain a focus of the recruitment process and TMCC Athletics continues to adhere to these goals and all Title IX objectives.
5 Objective 1.3: Provide training to the campus community to nurture a welcoming, safe and inclusive environment: Creating Accessible Content, Safe Zone, Mental Health First Aid, DEI Workshop Highlights The Disability Resource Center increased their focus on campus wide accessibility education. The “Creating Accessible Content” course on Canvas, which is geared towards TMCC faculty, had 57 participants this year! This course is a great collaboration with the DRC and WebCollege. Objective 1.4: Promote faculty participation in SSD programs highlights Participation increased this cycle up to 26 active faculty members engaging in campus mentorship programs. This includes the Equity, Inclusion, and Sustainability Office’s Fostering College Success Program, Men of Color Mentorship Program, Students of Color Mentorship Program, and the Faculty of Color Coalition.
6 SSD GOal 2 Nurture students in developing essential skills for attaining educational and career goals. Objective 2.1: SSD Programs provide innovative and effective services to improve Student Outcomes. Highlights Fall to Fall Persistence, an important metric for student retention, increases based on completion of the FAFSA. This cycle, 64% of students that completed their FAFSA persisted! Spring 2022 included the creation of the Student Life department. This department includes the offices previously within Retention and Support Services, and expanded to include Equity, Inclusion, and Sustainability, along with Student Engagement and Leadership. This better aligned resources and communication to students on where to access services. This collective, holistic approach of working together for student wrap-around services helped to increase the graduate outcomes survey question “TMCC helped me meet the goals I expected to achieve” to 97%. ADVISING HELPS STUDENTS SUCCEED “Courtney is knowledgeable and a valuable resource to Veteran Students such as myself. She’s a professional with care, compassion and a sincere desire to help others achieve their goals. I’m grateful for her time and consideration. I look forward to working with Courtney again in the future.” – Student advising appointment feedback
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8 Objective 2.2: The SSD Division provides student engagement activities that build interpersonal, intrapersonal, and practical skills. Highlights We continued the trend of the percentage of students selecting “yes” regarding satisfaction with many services declined slightly with a corresponding increase in the number indicating they were “unable to evaluate.” This shift is likely due to the vast majority of courses and services being provided remotely for the 2021-2022 academic year. Inperson events and outreach were mainly still in hybrid approaches during this cycle.
9 Objective 2.3: SSD provides wrap around supports, financial help, coaching/mentoring, collaboration with community agencies and connections to employers for un- and under-employed Nevadans: Jacobs Presidential Scholars and EPP Highlights The Educational Partnerships Program (EPP) saw success with two program participants awarded Bachelor’s Degrees, and 49 were awarded Associate’s Degrees. In addition, 20 of the students in their programs achieved Certificates and Skills Certificates, with an emphasis in workforce readiness. These EPP programs assist students with significant barriers and provide them community and employment resources. Objective 2.4: SSD programs assist students in identifying their career goals, the academic programs that will help them achieve their career goals, as well as providing them with job preparation training (resume writing, interviewing skills, development of soft-skills for employment success) Highlights In Summer 2022, the Project SANDI (Supporting and Advancing Nevada’s Dislocated Individuals) Grant became part of the Career Hub. This program is available to new, current and prospective students in Washoe County as part of a statewide initiative to increase the skills of Nevada’s workforce. Project SANDI helps Nevada residents who have lost their jobs, are underemployed, or are seeking their first jobs by offering short-term training resulting in industryrecognized credentials.
10 SSD Goal 3 Improve student engagement throughout the learning environment. Objective 3.1: SSD provides programming for under-served populations (specifically, first generation students and men): Men of Color Mentoring Program, Summer Bridge, Success First, TRIO SSS and TRIO VUB Highlights TRIO SSS: For year two (2021-2022) of the five-year TRIO Student Support Services grant, the program featured a variety of activities and programming throughout the school year to make sure students’ learning objectives are in line with the abilities/information needed for career opportunities. For instance, out of the 136 students served, 120 students were provided academic maps outlining their academic paths in their fields of study. The program also collaborated with the campus and the community to deliver a variety of workshops, including those on goal-setting, communication styles, networking with LinkedIn, identity, equity, and self-advocacy, among other workshops including those from the Career Hub, Counseling Center, and the Student Government Association. Additionally, the TRIO SSS program partnered with TMCC’s Financial Aid Office and offered a mixer involving financial/ economic literacy, UNR transfer admissions, and work-study to highlight ways to fund college.
11 VUB served 148 new veteran students this past fiscal year. Of these program students: 71% program retention rate was achieved. 90% enrolled into postsecondary education. 35% postsecondary education graduation/completion rate. VETERANS UPWARD BOUND STUDENT SUCCESS STORY “The VUB program has kickstarted my passion for education and the willingness to assist fellow Veterans looking to do the same.” – Christopher Lea, student worker for the Veterans Upward Bound Program
12 VPSD RECOGNITION Vice President of Student Services and Diversity Estela Gutierrez was awarded the 2022 American Association of Hispanics in Higher Education (AAHHE) Community College Award for her demonstrated excellence in advocacy, teaching and leadership. Gutierrez, who received the award at the AAHHE Awards Luncheon on March 10 hosted at Nevada State College, was recognized for over 32 years of service to higher education and dedication to student achievement.
13 SSD Goal 4 Ensure units are student-centered, sustainable, collaborative and operating with maximum efficiency. Objective 4.1: SSD departments and programs will support campus-wide sustainability efforts. Highlights Electronic forms increased from 55 to 61 this year, representing saving 6.25 trees. The creation of new e-forms and workflows have been paused and the process is currently under review. TMCC became an official Bee Campus USA affiliate, thanks to the efforts of the Sustainability Champions Committee. This commitment demonstrates the campus working together to conserve native pollinators by increasing the abundance of native plants, providing nest sites, and reducing the use of pesticides. Objective 4.2: SSD Departments and programs collaborate across the division to facilitate a quality experience for students while eliminating a duplication of services Highlights We are proud to highlight the following collaborations between SSD and other campus community partners: • Athletics Compliance Team and Student Support Teams • Student Resources Committee • Health and Wellness Committee • ADA Committee • International Faculty Advisory Committee • Diversity Committee • Sustainability Champions Committee • Commencement Committee • Friends and Allies of LGBTQ Committee • Fostering College Success Committee • Hispanic Serving Institutions (HSI) Task Force • Faculty of Color Coalition • Threat Assessment Team • Student Appeals Board • Faculty Academic Advising Pilot • Admissions application process • Summer Bridge/Success First • TRiO SSS Programming • ASK and DQ Processes • DRC student accommodation process • Starfish • SANDI Grant • Student Emergency Fund process • E-form (OnBase support) • TMCC Campus Solutions (PeopleSoft) • Resource and Success Fairs • Monday Minute news brief • IR Student Services Assessment dashboard and data request process
14 Objective 4.3: All SSD Units engage each year in comprehensive assessment processes linking assessment to program improvement and utilizing student input/feedback. The Student Services and Diversity Division continued with our goal of successful strategic master planning, and sustained our culture of assessment and data-informed decision-making. All areas maintain integrated assessment as part of the planning process. The SSD Strategic Master Plan, as well as this SSD Annual Report, directly link to the TMCC Strategic Master Plan key performance indicators. Our Division works closely with the Assessment and Planning Office, Accreditation Committee, and the Institutional Research Office to ensure accurate data and reporting.
15 Conclusion The 2021-2022 academic year completes our year two assessment cycle of our Student Services and Diversity Division Strategic Master Plan. This is the second assessment period for the Division. We are proud of the improvements in our processes and strive to continue to fine tune our planning and reporting as we move through this assessment period. Students who were connected to Student Services and Diversity programs and services, completed the academic year with more success than their peers. SSD faculty and staff are a talented group of professionals who continue to work to identify innovative ways to connect with our students and continue to pursue success for all TMCC students. The Student Services and Diversity division operates within a student development framework and supports the general education mission of providing a rigorous foundation of interrelated academic and applied experiences that introduce students to diverse ways of thinking, belonging, and understanding the world. Access to academic education, support services, and holistic resources are vital to ensuring success for all of our students, regardless of any significant or historic barriers they may have. The Student Services and Diversity division prides itself on utilizing an inclusive lens within all programs and working to close equity gaps on campus. Together, we can make it happen! Student Services and Diversity Administrative Roles and Structure September 1, 2022
16 Acknowledgements We thank the following departments who provided insight and expertise that greatly assisted in the creation of this report: Assessment and Planning, Institutional Research, Marketing and Communications, Web Services and Student Services and Diversity division personnel.
17 Appendix Attachment Appendix A - Annual Progress Report
18 APPENDIX A Indicators annual progress TMCC Goal: Access - Increase TMCC’s enrollment to keep pace with our community’s growth and diversity SSD Goal 1: Create welcoming, inclusive environments and studentcentered processes to facilitate student access and success. Progress Indicator Baseline (FY20) Target 2020-2021 2021-2022 2021-2022 2022-2023 2022-2023 2023-2024 2023-2024 2024-2025 2024-2025 1.1 Enrollment reflects the Hispanic distribution of Washoe County. TMCC Latinx students 41% v. Washoe County 25% TMCC Latinx student enrollment: >/=25% 31% 32% Non-traditional students (25+) TMCC 33.5% (5,648) Students age 25+: >/=34% 37% 37% Underrepresented population TMCC 46.2% Underrepresented population TMCC >/= 46% 48% 50% Number of Jump Start students Fall 2020 1,668 Number of Jump Start students: >/=1,668 1,224 1,962 Number of new students Baseline: 1,700 Head Count (Fall 18) > 1,700 Head Count 2,220 2,043 1.2 VUB completers who continued on to postsecondary education enrolled at TMCC during the past grant cycle: 100% (81) VUB completers who go on to postsecondary education will enroll at TMCC during the next grant cycle (2023-2030): 90% 99% 90% Number of students who participated in soccer teams: 39 Number of students who participated in soccer teams: 40 (yearly goal) 43 55 Headcount of International Students enrolled at TMCC 37 Increase of enrolled International Students over baseline year enrollment (37 students) by 2027: 10% 42 (Fall 2020) 50 (Fall 2021)
19 Progress Indicator Baseline (FY20) Target 2020-2021 2021-2022 2021-2022 2022-2023 2022-2023 2023-2024 2023-2024 2024-2025 2024-2025 1.3 Number of faculty and staff participating in: • Creating Accessible Content 8 • Save Zone 25 • MHFA 0 • DEI workshops 118 Number of faculty and staff completing training will increase each year. • Creating Accessible Content • Safe Zone • MHFA • DEI workshops • 8 • 30 • 7 • 135 • 57 • 0 • 12 • 159 Clery report data for violent crimes baseline: 0 Cleary report data for violent crimes will be continue to be =/< the average of our aspirational peers (Everett, CUNY, Lehman, Santiago Canyon) 0 0 Graduate Outcome Survey items: • ”TMCC is equally supportive of all racial/ethnic groups” 93% • ”TMCC is equally supportive of men and women” 96% • TMCC provides a safe campus environment. 98% Graduate Outcome Survey items: • ”TMCC is equally supportive of all racial/ ethnic groups” >/=93% • ”TMCC is equally supportive of men and women” >/=96% • TMCC provides a safe campus environment. >/=98% • 92% • 94% • 96% • 92% • 93% • 95% 1.4 Number of faculty participating in SSD Programs • Faculty Mentors (Men of Color, Diversity, Foster Youth, etc.) 20 Number of faculty participating in SSD Programs • Faculty Mentors (Men of Color, Diversity, Foster Youth, etc.) 20 21 26
20 TMCC Goal: Success - Increase student success metrics to those of our aspirational peers. Workforce - ... build a competitive, highly-skilled workforce. SSD Goal 2: Nurture students in developing essential skills for attaining educational and career goals. Progress Indicator Baseline (FY20) Target 2020-2021 2021-2022 2021-2022 2022-2023 2022-2023 2023-2024 2023-2024 2024-2025 2024-2025 2.1 Advising: total graduated, transferred or still enrolled. • Advised vs not advised: 71% v 59% Maintain 10% increase in advised v nonadvised by 2027 • 80% v 63% 81% v 64% Total Graduated, Transferred or Still Enrolled for students participating in engagement activities • DRC 62% • SGA 82% • Athletics 60% • Counseling 66% • VRC 60% Total Graduated, Transferred or Still Enrolled for students participating in engagement activities are greater than for non-participating students. Maintain: • DRC • SGA • Athletics • Counseling • VRC • 77% • 89% • 84% • 67% • 70% • 72% • 81% • 87% • 67% • 68% Fall to Fall Persistence • FAFSA 47% • Success First 65% • Counseling Fall to Fall persistence. Received counseling vs. no counseling 57% v 37% Fall to Fall Persistence Maintain: • FAFSA 47% • Success First 65% • Counseling 57% • 53% • 81% • 53% • 64% • 79% • 49% Graduate Outcomes Survey: “TMCC has helped me meet the goals I expected to achieve.” 97% Graduate Outcomes Survey: “TMCC has helped me meet the goals I expected to achieve.” 97% maintain 87% 97% 2.2 Number of engagement opportunities available to students (# for 19/20): • Counseling Outreach 61 • SGA Events/Activities 71 Year to year increase for student participation in engagement activities across the division. • Counseling • SGA • 48 • 102 • 41 • 106
21 Progress Indicator Baseline (FY20) Target 2020-2021 2021-2022 2021-2022 2022-2023 2022-2023 2023-2024 2023-2024 2024-2025 2024-2025 Graduate Outcome Survey questions: • “While attending TMCC were you satisfied with the campus social & cultural activities?” • yes 54% • no 3% • unable to evaluate 43% Graduate Outcome Survey questions: • “While attending TMCC were you satisfied with the campus social & cultural activities?” yes >/= previous year; unable to evaluate </= previous year • yes 51% • no 3% • Unable to Evaluate 47% • yes 48% • no 2% • Unable to Evaluate 50% “Has your experience at TMCC contributed to your knowledge, skills, and personal development in the following areas:” • Working effectively with others 96% • Understanding yourself 96% • Understanding people of other racial and ethnic backgrounds 94% • Developing a personal code of values and ethics 94% • Contributing to the welfare of your community 92% “Has your experience at TMCC contributed to your knowledge, skills, and personal development in the following areas:” • Working effectively with others >/=96% • Understanding yourself >/=96% • Understanding people of other racial and ethnic backgrounds >/=94% • Developing a personal code of values and ethics >/= 94% • Contributing to the welfare of your community >/=92% • 96% • 95% • 92% • 94% • 89% • 95% • 95% • 94% • 94% • 92% 2.3 Number of ethnically diverse students that graduate with a skill certificate, certificate of achievement or degree annually • Degree or Certificate of Achievement (19/20) 502 • Certificates and Skills Certificates (19/20) 322 • *Workforce awards conferred (CT, SKS, AAS, BAS). 19/20 1,303 Number of ethnically diverse students that graduate with a skill certificate, certificate of achievement or degree annually • Degree or Certificate of Achievement >/=502 • Certificates and Skills Certificates >/=322 • *Workforce awards conferred (CT, SKS, AAS, BAS) 1,477 by 2027 • 576 • 300 • 406 • 552 • 408 • 531 (# of awards)
22 Progress Indicator Baseline (FY20) Target 2020-2021 2021-2022 2021-2022 2022-2023 2022-2023 2023-2024 2023-2024 2024-2025 2024-2025 2.4 “Has your experience at TMCC contributed to your knowledge, skills, and personal development in the following areas:” • Developing clearer career goals 96% • Gaining information about career opportunities 94% “Has your experience at TMCC contributed to your knowledge, skills, and personal development in the following areas:” • Developing clearer career goals >/=96% • Gaining information about career opportunities >/=94% • 96% • 92% • 95% • 94% Number of engagement opportunities: • Career Hub workshops (19/20) 101 Number of engagement opportunities: • Career Hub workshops >prior year • 76 • 86 (including SANDI)
23 TMCC Goal: Close achievement gaps among underserved populations. SSD Goal 3: Improve student engagement throughout the learning environment. Progress Indicator Baseline (FY20) Target 2020-2021 2021-2022 2021-2022 2022-2023 2022-2023 2023-2024 2023-2024 2024-2025 2024-2025 3.1 Graduation rates by gender. Males 25% v cohort 28% (-3%) (based on Fall 2014/Reporting Year 2021, IPEDS) Graduation rates by gender males. Greater than or equal to cohort. Reporting Year 22 22% v 26% Reporting Year 23 22% v 26% Fall to Fall persistence, first time, first-generation, full-time degree seekers 57% v 60% (-3%) Fall to Fall persistence, first time, first-generation, full-time degree seekers. Greater than or equal to 57% 65% v 64% 60% v 63% Minority student outcomes (graduated, transferred, still attending). 61% v 61% all others Minority student outcomes (graduated, transferred, still attending). Maintain 61% 69% v 71% 66% v 69% Summer Bridge/Success First Student Outcomes (graduated, transferred, still attending) 66% vs all others 53% Summer Bridge/Success First Student Outcomes (graduated, transferred, still attending) Summer Bridge greater than or equal to 66% 82% v 60% 79% v 55% TRIO SSS (new) • Participants will graduate within 4 years 30% • Participants will graduate and transfer to a 4 year institution 18% • Participants will be in good academic standing (c or better) 80% TRIO SSS (new) • Participants will graduate within 4 years 30% • Participants will graduate and transfer to a 4-year institution 18% • Participants will be in good academic standing (c or better) 80% • 30% • 18% • 80% • 30% • 18% • 80%
24 Progress Indicator Baseline (FY20) Target 2020-2021 2021-2022 2021-2022 2022-2023 2022-2023 2023-2024 2023-2024 2024-2025 2024-2025 TRIO VUB • Participants served will complete their VUB program or remain enrolled in the program 70% • Participants who complete their prescribed VUB educational program in the project year will enroll in a program of postsecondary education by the end of the next project year 65% • Participants who completed the VUB educational program at any time and who enrolled in a program of postsecondary education in the project year will complete a program of postsecondary education within six project years 35% TRIO VUB • Participants served will complete their VUB program or remain enrolled in the program 70% • Participants who complete their prescribed VUB educational program in the project year will enroll in a program of postsecondary education by the end of the next project year 65% • Participants who completed the VUB educational program at any time and who enrolled in a program of postsecondary education in the project year will complete a program of postsecondary education within six project years 35% • 70% • 99% • 40% • 71% • 90% • 35%
25 TMCC Goal: Ensure ongoing stewardship of resources. SSD Goal 4: Ensure units are student-centered, sustainable, collaborative and operating with maximum efficiency. Progress Indicator Baseline (FY20) Target 2020-2021 2021-2022 2021-2022 2022-2023 2022-2023 2023-2024 2023-2024 2024-2025 2024-2025 4.1 Maintain Nature Resilience Commitment Status Maintain Nature Resilience Commitment Status Maintained Maintained Campus-wide sustainability initiatives (qualitative) Campus-wide sustainability initiatives (qualitative) 2022 Golden Pinecone Sustainability Award, Clean Energy Sustainability Partners in Northern Nevada, Sustainability Champions Committee, KTMB presentations Sustainability Partners in Northern Nevada, Sustainability Champions Committee, KTMB participation, EcoBlitz, Earth Day. Bee Campus USA Increase the number of eforms available for students and faculty 45 Increase the number of eforms available for students and faculty 50 55 (65,891 submitted forms for 2020) 61 (50,200 - no vaccination forms this year) This represents 100 reams of paper (if a one page form) or 6.25 trees.
26 Progress Indicator Baseline (FY20) Target 2020-2021 2021-2022 2021-2022 2022-2023 2022-2023 2023-2024 2023-2024 2024-2025 2024-2025 4.2 Evidence of collaborations involving more than one department or eliminate duplication: • Athletics Compliance Team and Student Support Teams • Campus wide committees (e.g. Student Resources, Wellness, ADA) • Yearly initiatives (e.g. videos for processes) Narrative/qualitative data Health and Wellness, Facilities Committee, Planning Counsel, Athletics Compliance Team, Summer Bridge, TRIO SSS, Marketing recruitment for athletes, International Faculty Advisory Committee, Faculty Advising Pilot, Student Resources Committee, ADA Committee, Diversity Committee, Wellness Committee, ASK and DQ Processes, DRC student accommodation process, Starfish, SANDI Grant, Fostering College Success Program, Threat Assessment Task Force, Student Appeals Board, Student Emergency Fund process, Mental Health Programming, A&R staff are heavily involved in player eligibility and compliance related issues Athletics Compliance Team and Student Support Teams; Student Resources Committee; Health and Wellness Committee; ADA Committee; International Faculty Advisory Committee; Diversity Committee; Sustainability Champions Committee; Commencement Committee; Friends and Allies of LGBTQ Committee; Fostering College Success Committee; Hispanic Serving Institutions (HSI) Task Force; Faculty of Color Coalition; Threat Assessment Team; Student Appeals Board; Faculty Academic Advising Pilot; Admissions application process; Summer Bridge/ Success First; TRiO SSS Programming; ASK and DQ Processes; DRC student accommodation process; Starfish; SANDI Grant; Student Emergency Fund process; E-form (OnBase support); TMCC Campus Solutions (PeopleSoft); Resource and Success Fairs; The Monday Minute news brief; IR Student Services Assessment dashboard and data request process
27 Progress Indicator Baseline (FY20) Target 2020-2021 2021-2022 2021-2022 2022-2023 2022-2023 2023-2024 2023-2024 2024-2025 2024-2025 4.3 SSD Annual Report includes • Evidence of SSD departmental/ program annual assessments • Use of assessment data to guide program improvement Narrative in report Annual report completed Annual report completed Graduate Outcome Survey • “TMCC welcomes and uses feedback from students to improve the college” 91% Graduate Outcome Survey • “TMCC welcomes and uses feedback from students to improve the college” maintain 91% 88% 90%
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