What to Expect
You will be asked to provide your email address as we will send a reminder of your appointment and a follow-up survey. You will also be asked to confirm you have read this information and to check-in online prior to your appointment. During your initial appointment, a counselor will meet with you to discuss your concerns and what you would like to accomplish during your session. The process is confidential.
We offer short-term personal and career counseling (generally 1–10 sessions) as well as career assessments. If you require services that are outside the scope of assistance provided by our department, specialized care, or hospitalization, you will be referred to an appropriate mental health provider in the community.
Counseling appointments are available from 9 a.m. to 4 p.m. Monday through Friday during Fall and Spring Semesters. We provide limited access to counseling services during the summer. If you require emergency services when counselors are not available, please call the crisis line: 1-800-273-8255, or call 911, or go to a hospital emergency room.
In accordance with state and federal law, as well as professional ethical guidelines established for counselors, the TMCC counselors maintain confidential records for counseling sessions. No record of counseling is contained in any academic, educational, or job placement file. There may be some exceptions to this confidentiality:
- You give your written permission to share information with specific others.
- Reporting suspected child, elder and vulnerable-adult abuse.
- Reporting imminent danger to self or others.
- In the event of a health or medical emergency.
- Situations where disclosure may be required by state or federal law.
- If you are receiving accommodations from the Disability Resource Center, we may consult with your DRC Specialist.
- The counseling staff works as a team. Your counselor may consult with other counseling staff to provide the best possible care.
The department’s computerized scheduling system identifies students as having counseling appointments, but does not disclose the content of the sessions. Access to the scheduling system is limited to personnel working in the Counseling Center, and authorized personnel in the Disability Resource Center and Academic Advisement.
Your Basic Rights and Responsibilities
- You have a right to confidentiality (except in the situations outlined under the Confidentiality section, above). If you decide to release information to any party external to the department, you will be asked to sign a Release of Information form.
- You have the right to request a different counselor. We encourage you to discuss your reasons for requesting a different counselor with your initial counselor, if possible.
- You have a responsibility to keep your appointments or call and cancel if you cannot keep them.
- It is your responsibility to inform your counselor of either your or your emergency contact information changes.
- You have the responsibility to follow through with treatment goals, referrals, and for alerting your counselors if you have concerns or if any referrals are not viable.
- You have a right to a safe environment be free from of discrimination based on race, religion, gender, sexual orientation, gender identity, disability, or other unlawful category while receiving services.
When you check in for your appointment, you will be asked to confirm that you have read and understand this information. Please discuss any questions or concerns you have regarding this information with your counselor.