Student Complaint Policy
The TMCC student complaint policy is available to students who wish to have a concern resolved about a person or process of the college community not covered by existing policies, such as the grading policy, residency policy, student code of conduct policy, etc. All complaints of a sexual harassment nature or an equal opportunity issue will be referred to the Director of Equity and Inclusion for resolution should the complaint(s) involve an employee of Truckee Meadows Community College.
The objective of the TMCC student complaint policy is to resolve concerns as quickly and efficiently as possible at the level closest to the student. The TMCC student complaint form is available in any administrative office and the TMCC web page. A complaint should be filed during the semester of occurrence but no later than 60 days from the first day of the following academic semester.
Filing a Student Complaint
Initially, the student who is considering submitting a complaint should attempt to resolve the concern directly with the appropriate faculty member, staff member or student. If the complainant is not satisfied or not willing to address the issue with the individual, a formal process may be initiated.
A student complaint form must be completed, signed and submitted to the department chair (for faculty member), the director (for staff member) or to the associate dean of students (for student or policy). The office of the associate dean of students or the instructional deans' offices can provide the complainant with any information needed to complete this process.
The department chair, director or associate dean of students will initiate the resolution process by investigating the complaint within ten working days. A resolution is then recommended to the dean of the appropriate department, and the dean must respond within sixty calendar days after the receipt of the complaint. The dean will either concur with the findings and recommendations, dismiss the charge, or suggest a new resolution. If there is no appeal, the decision of the dean is final.
If the complainant is not satisfied with the resolution, an appeal can be made to the dean's supervisor, usually a vice president, within ten business days from the receipt of the decision. The appeal must reasonably establish that
- the established procedures were not properly followed; or
- an adequate opportunity to present evidence was not allowed; or
- the evidence was not substantial enough to justify the decision or resolution.
A decision regarding the appeal will be conducted in a reasonable amount of time by the dean's supervisor. The decision on the appeal is final.
See Also: College Catalog Student Information
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