Student Support Center

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Student Support Center Frequently Asked Questions (FAQs)

General

iconHow do I access my free TMCC email account?

To access your free TMCC student email account, please visit email.tmcc.edu.

Access your free TMCC Gmail account.

iconHow do I access my online classes?

Online classes are accessed via MyTMCC. Once logged in, click on the WebCollege Access link located in the Other Resources box.

iconHow do I change my TMCC username?

Your name must be changed with admissions and records first, before you can change your username. If that has already occurred, contact WebCollege. Be aware that when you change your username, your student email account will be deleted. Please forward or save any emails before changing your username.

iconHow do I get a student ID card?

You can obtain your student identification card at the ID station in RDMT 315. You will need a government issued form of identification, such as a driver's license or passport. You will also need to be enrolled in at least one credit hour for the current semester. ID cards will be issued on the Saturday of the week before classes begin and may be issued to the last day of the semester. Each semester you will be issued a new sticker for the back of your ID card.

Your first student ID card is free of charge, but a $5 charge must be paid to replace a damaged or lost ID card. Pay at the Controller's office and bring your receipt to the ID station in RDMT 315 to receive your replacement ID card.

iconHow do I print in the academic labs?

iconI can log into MyTMCC, but I am getting an Oracle error after clicking on the Student Center. What should I do?

If you are not enrolled in classes, or have graduated, you will not be able to access your Student Center.

If you want to enroll in classes, please submit an application for admission.

If you need transcripts, complete the Transcript Request form and submit it to admissions and records.

iconI can’t log into my student Gmail account. What should I do?

Make sure you are using the student email portal, and you are not including "@mail.tmcc.edu" in the username box.

Use the exact same username/password as you use to log into MyTMCC or the computers on campus.

If you still cannot log in, reset your password.

iconMy online class is having technical difficulty. Whom should I contact?

Contact TMCC's WebCollege for help.

iconWhat services are provided to online students?

View the Online Services section under Current Students for a list of services offered.

Admissions

iconWhere do I pay for my TMCC classes?

You can pay by credit card on MyTMCC. You can also pay in person at the Controller's Office, in the Red Mountain building room 318, and there are also drop boxes available near the south entrance of the library and on the lower level of the Meadowood Center.

MyTMCC

iconHow do new students obtain their MyTMCC username and password?

New students will be mailed (either USPS or email) their login information based on the communication preference they indicate on their application for admission. Email admit letters go out at 5 p.m. on the same day they are processed.

iconHow was the new Peoplesoft/iNtegrate system funded?

Funding for this project was made possible through the support of the students of NSHE, the Board of Regents and the Nevada Legislature years ago.

iconI can't log in to the new MyTMCC student portal. What should I do?

The following suggestions are for students who have applied for admission to TMCC on or after Oct. 12, 2009.

All other students—registered for fall 2009, spring and summer 2010—can access the new student portal by the start of the fall 2010 term.

iconI put classes in MyTMCC's shopping cart. How do I complete the registration process?

To complete your registration:

  1. Log in to MyTMCC
  2. Select the 'Student Center' link
  3. Select your shopping cart
  4. Select the classes you wish to enroll in by checking the box next to the class
  5. Click the 'Enroll' button
  6. Click the 'Finish Enrolling' button to complete the process
  7. Remove classes that you are not planning to enroll in using the delete button

iconI received a "Campus Portal" error message page. What do I do?

Clear your web browser’s cookies and cache (temporary internet files) and refresh MyTMCC.

iconIf the new information system is going to be used by all NSHE institutions, does this mean that courses I took at other institutions will show up on my record? Will this eliminate the need for me to get transcripts?

The new system will allow for syncing of information between institutions and the electronic delivery of transcripts from one institution to another, but it is still a student-initiated decision to have a transcript sent from one institution to another. Most schools will require that you arrange to have all previous coursework sent to the most recent institution you are attending. MyTMCC will not replace each institution’s transcript request process.

iconWhat is going to happen to the "T" number?

The use of the legacy student ID, "T" number, will be phased out during the coming year, and the ten-digit NSHE ID will be used instead of "T" number.

iconWhat is MyTMCC?

The "MyTMCC" student portal is a "one-stop" gateway for accessing many college applications and tools.

Through the portal, you have access to the following:

  • 24/7 Access
  • An informative Checklist of "to do" items
  • Readily available access to all communications from the college
  • Shopping cart style registration convenience
  • Advanced planning tools
  • Much more...

To access MyTMCC, visit my.tmcc.edu.

iconWhen can I register for classes?

The specific date you are allowed to register is based on your class standing. Log in to MyTMCC and click on the “Student Center” to view your enrollment date. You may register any time on or after that date.

iconWhen will TMCC faculty be trained on the new Peoplesoft system?

The system is being released in phases with new functionality unveiled throughout the year. The project has chosen a "Just-in-Time" training approach which means you will be contacted when it is determined you will need the system for your regular job functions.

Registration

iconI can't enroll in classes. What do I do?

Log in toMyTMCC. Click on "Student Center". Find the Holds box on the right side of the screen. Verify any holds on your account. Check for prerequisites on classes and verify prerequisites have been passed using your transcripts. If you have questions, contact admissions and records.

Self Service

iconHow do I get help using my TMCC e-mail account?

View detailed e-mail information from Google.

iconHow do I get my student ID number?

Your student ID number is in the admissions letter you received either by email or postal mail.

If you do not have that available, you can log in to MyTMCC. Click on "Student Center" then in the Personal Information section click "Demographic Data."

You can also use the Student ID lookup tool. Fill in the appropriate information and you ID number will be sent to your email or you can view it online. Note: you must have submitted an online student application for admission to use this tool.

iconHow do I get my username?

Use the Self Service Support tool. Click on “Retrieve Username”. Enter your student ID number and the verification code.

iconHow do I reset my MyTMCC/network/email password?

Use the Self Service Support tool. Click on "Reset Password". Enter either your username or student ID number and the verification code. Answer the security question. You will then create your new password.

If no security question comes up, go back to the Self Service tool and click on "Set Security Question". Enter your username, password and verification code. Then use the Self Service tool to reset your password.

If neither of these options work, contact Student Support at 775-674-7576 with your student ID number ready.

iconI have been told to clear my browser cache, what does that mean?

Since MyTMCC is a Web-based system, the process of storing your navigation history in your Internet browser system can sometimes affect your experience in MyTMCC. View instructions on clearing your cache on Internet Explorer 8 or Firefox.

Transcripts

iconHow can I obtain a TMCC transcript?

Please go the National Student Clearinghouse to request official transcripts. Students are charged a fee to request an official transcript. Current students are still able to view and print out unofficial transcripts using MyTMCC.


More FAQs are available! Search through all TMCC's frequently asked questions.