Information Technology Operations (ITO)

Troubleshooting Phone Problems

Phone Doesn't Ring

  • Check the ringer volume (located on the left side of digital phones)
  • Check the "Do not disturb feature"; press # 6 to clear.
  • Make sure "Call Forwarding" isn't activated. Press # 3 to clear.

phone Display Disappeared

  • Rotate the LCD Display knob located at the top right-hand side of your telephone, just below the LCD Display.

No Dial Tone

  • Check to see if buttons beep as they are pressed, if so report this problem to the Help Desk.
  • Verify phone cord is plugged in on both ends.

Can't Dial Off Campus

  • Dial 9 Before Dialing the Telephone Number.

Can't Dial Long Distance — Keep Getting Fast Busy

  • If you are staff or faculty, it is possible your department requested cancellation of your authorization code. Email the Central Services department to verify your code.

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