Information Technology Operations (ITO)

Troubleshooting Phone Problems

STE — Standard Telephone Equipment

STE phones are installed on analog lines. These are the traditional style analog telephones. Because they are analog you may use an answering machine, however, it is recommended you use campus Voice Mail due to its many features. Analog lines are also used for fax machines and computer modems. (You do not need an analog line and modem to connect to the campus network. Computers connect through a different dedicated jack that connects you with a hub and the network.)

ITE–4

The ITE̫4 is a single line telephone with four feature buttons and a red ITE–4line/status lamp. The line status lamp provides a visual notification for Message Waiting, Callback and Line In-Use. The four feature buttons are preprogrammed as Hold, Callback, Transfer and Access. The Access button is used to initiate additional features via dialed feature codes which are annotated on the ITE–4 faceplate. Ringer tone and volume are user adjustable.

Since the ITE–4 phones are digital, answering machines will not work, if you want messaging you will have to get campus voice mail.

ITE–12SD

The ITE–12SD features 12 programmable line/feature buttons, an ITE-12SDinternal two-way speakerphone and a two line, 20–character LCD display. A handy contrast control allows the user to make fine adjustments to the display. High quality audio is incorporated into the design of the internal speakerphone. User efficiency is promoted through practical controls for Speakerphone On/Off, Microphone Mute and Speaker Volume. Feature and line status are indicated by an LED associated with each of the 12 buttons. User adjustable control for ringer tone and volume are also provided:

Since the ITE–12SD button phones are digital, answering machines will not work, if you want messaging you will have to get campus voice mail.

ITE–30SD

The ITE- 30SD button phone is a digital phone with 30 ITE-30SDfeature/extension buttons besides the regular keypad. You may have those features and extensions you use programmed to your own phone. The 30SD has a speaker and microphone as well as a display. Display shows time, date, name/number of person called/calling, as well as dialing lists. The ITE 30SD is designed for a receptionist or someone who needs to have numerous lines on their phone.

Since the ITE–30SD button phones are digital, answering machines will not work, if you want messaging you will have to get campus voice mail.

Headsets

Headsets offer a hands free environment while talking on the phone. They are light weight and eliminate having to balance the phone on your shoulder. Phones may be programmed to automatically handle the headset but it is not necessary. Headsets volume control can be obtained by purchasing a volume control accessory. If you are interested in purchasing a headset contact the Help Desk.

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