Help Desk Service: Begin Phone Service

Action Required

To receive new service or a change in existing service, a Help Desk Request is needed. To determine your needs, you may call our Help Desk.

In your request, please provide the following details:

• Building
• Room
• Phone jack number (on the faceplate)
• When needed
• Name of customer of use phone
• Department
• If access to long distance required
• Voice mail desired
• Account to bill (if new phone required)

If clarifications are needed, our telephone technician will contact you directly. There will normally be a standard 5 working day turn around on most orders. If you are expecting a large move or change please notify us in advance as soon as possible.

Related Information/Forms

• Send Help Desk a Request

The services the IT operations department provides to the college are described in detail in the IT Operations Core Services Catalog. However, a quick reference to some of the more frequently requested services is listed below.

Customer Need

• Begin Phone Service
• Discuss Features and Use of Telephones or Voice Mail
• Download Anti-Virus Software for Home Use
• Establish a Telephone Calling Card Account
• Establish Data Connectivity/Install Data Wiring
• Establish Network and E-mail Account
• Home Dial-up Internet Access (PPP)
• Move, Add or Change Phone Service
• Obtain an IP Address for Network and Internet Access
• Purchase a Phone, Headset, or Headset Volume Control
• Register with the Password Reset System
• Reset My TMCC Administrative Access Password
• Request Phone Repair
• Review Long Distance Billing
• Update Phone Display Information

Please note: Many services require the customer to provide specific information in order for the service to occur. Follow the information below to ensure concise information flow between the customer and the Help Desk.