Help Desk Services

The services the IT operations department provides to the college are described in detail in the IT Operations Core Services Catalog. However, a quick reference to some of the more frequently requested services is listed below.

Customer Need

• Begin Phone Service
• Discuss Features and Use of Telephones or Voice Mail
• Download Anti-Virus Software for Home Use
• Establish a Telephone Calling Card Account
• Establish Data Connectivity/Install Data Wiring
• Establish Network and E-mail Account
• Home Dial-up Internet Access (PPP)
• Move, Add or Change Phone Service
• Obtain an IP Address for Network and Internet Access
• Purchase a Phone, Headset, or Headset Volume Control
• Register with the Password Reset System
• Reset My TMCC Administrative Access Password
• Request Phone Repair
• Review Long Distance Billing
• Update Phone Display Information

Please note: Many services require the customer to provide specific information in order for the service to occur. Follow the information below to ensure concise information flow between the customer and the Help Desk.