Information Technology Operations (ITO)

PC VPN and Faculty/Staff Portal Software Installation

See also: Macintosh Faculty/Staff VPN Instructions

This program will install the VPN and Faculty and Staff Portal software required to access information from TMCC remotely using a PC:

Pre-Setup/Software Requirements back to top

Important: Please read and understand this section before continuing to Setup Procedures.

The following software will only work with the following OS' and or conditions:

  1. Windows XP SP2 or later 32 or 64 bit editions.  You must use the 32 bit edition of Internet Explorer only.  All other browsers not supported (see also: Mac Faculty and Staff VPN Instructions)
  2. You will need to uninstall any Citrix clients that may be on your computer before installing this VPN and Portal software.
    1. Uninstall Citrix Clients (2-programs)
    2. Click on Run when prompted.
    3. It will ask to reboot to finish uninstalling. When complete return to this web site.
  3. If you are using a Firewall software program, please make sure to unblock the VPN software or else the VPN will not function. Below are the instructions for the Microsoft built-in Firewall if you are using some other program the instructions may help but you may need to read the documentation that came with your program.
    1. Below is a screenshot of the Microsoft Firewall program (Figure 1), click on Unblock. You may get up to 3 requests, click on Unblock for all.
    Figure 1 Figure 1

Setup Procedures back to top

**Print this page prior to commencing setup

Step 1: Installing the Citrix Clients

  1. You will get prompted by User Account Control (UAC). You will need to click on Yes to allow to run
  2. Begin Installation of Citrix Clients!
  3. Click on OK to start the install.
  4. Leave the DOS window open.
  5. At the Citrix Access Gateway Plugin Setup screen, click on Install, then Finish.
  6. Your Computer will reboot

Launching VPN Client

  1. To launch the VPN use either of these methods
    1. Double clicking on the new Desktop icon (see figure 2) will launch your VPN client.
    2. Click on the Start button, then move mouse to All Programs, Citrix, Citrix Access Clients, Click on Citrix Access Gateway icon. Figure 2
    Figure 2
  2. You will get a logon screen (see figure 3)
    Figure 3 Figure 3
  3. You will need to put in your Network UserID in the User name field and your password, click on connect.
  4. When the VPN loads you can launch the My TMCC portal.

    Important:
    If you get a box that comes up (see figure 4) “Please enter a valid FQDN or IP address"
    Figure 4 Figure 4
  5. Please type in sag2.tmcc.edu
  6. Then click on OK

Other Downloads/Patches back to top

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