Information Technology Operations (ITO)

GroupWise Frequently Asked Questions (FAQs)

See also: GroupWise Archive Feature

Where did my file go? It was in GroupWise last week. back to top

GroupWise is an e-mail application that stores your files on a server, over time it accumulates thousands of pieces of mail and therefore must be cleaned out periodically. GroupWise is not intended for permanent file storage. Messages older than 6 months old (creation/receipt date) are routinely deleted from the GroupWise Messaging server. This increases the operational efficiency of the system.

See also: GroupWise Archive Feature

How do I prevent my important documents from being purged from the GroupWise system? back to top

Use Archive to save mail or phone messages, appointments, reminder notes, or tasks to a designated database in your folder on H: or on a local drive. Archiving items saves network space and keeps your Mailbox uncluttered. For example, if you have important items in your Mailbox that are not currently relevant to your work, you can archive them. You can view archived items whenever you need to. You can also unarchive any archived item. When you archive an item you have sent, you will not be able to track the status of that item. Archive is not available in Remote.

How do I specify where archived GroupWise items are stored? back to top

  1. Click Tools Options.
  2. Double-click Environment click the File Location tab.
  3. Specify the location of your archive directory in the Archive Directory text box (Entering H:\ as the archive location is highly recommended)
  4. Click OK

How do I archive an item in my mailbox? back to top

  1. If you have not previously done so:
    • Click Tools Options.
    • Double-click Environment click the File Location tab
    • Specify the archive path in File Location in the Environment dialog box.
  2. Select the items in your Mailbox you want to archive.
  3. Click Actions Archive.

Tip: When you archive an item you have sent, you cannot track the status of that item. Archive is not available in Remote.

How do I archive items automatically? back to top

See the section Automatically Archiving Items in the GroupWise Archive Feature Web page for complete instructions on using the automatic archive feature.

How do I unarchive items? back to top

See the section Unarchiving Items in the GroupWise Archive Feature Web page for complete instructions on unarchiving items.

How do I replace my Sent Items folder? back to top

  1. In the Folder List, click File New Folder.
  2. Click Find Results Folder, Predefined Find Results Folder, click Sent Items Next.
  3. Click Up, Down, Right, or Left to position the folder where you want it in the Folder List.
  4. Click Finish.

How do I change my GroupWise password? back to top

  1. In the Main Window, click Tools Options.
  2. Double-click Security click the Password tab.
  3. In the Old Password text box, type the password you want to change press the Tab key.
  4. In the New Password text box, type the new password.
  5. In the Confirm New Password text box, type the new password again. Click OK and Close.

Tip: If you forget your password, you will not be able to access GroupWise. Contact your system administrator for assistance. Passwords are case-sensitive.

I can't log into GroupWise. What do I do? back to top

Try accessing GroupWise from the TMCC Web site at www.tmcc.edu. Click on Faculty and Staff button (located at the bottom right-hand corner of the TMCC Web page (www.tmcc.edu). Next, click on the "Check E-mail" button at the top of the next page or the "GroupWise E-mail Gateway" link under the Computing section. Enter your login name and case sensitive password. If you can read your e-mail, then the problem is not with your GroupWise account, but a problem on your workstation. Until this is fixed, at least you can access your e-mail via the Web. In any case, contact the Help Desk to report what your status is, i.e., can't get into GroupWise from Web or workstation or can get into GroupWise via the Web but not from your workstation.

How do I check my TMCC e-mail from home? back to top

Click on Faculty and Staff button (located at the bottom right-hand corner of the TMCC Web page (www.tmcc.edu). Next, click on the "Check E-mail" button at the top of the next page or the "GroupWise E-mail Gateway" link under the Computing section. Enter your e-mail user name and password and you will have access to your TMCC accounts.

What are the rules for using e-mail? back to top

  • Include a clear and specific subject line.
  • Edit any quoted text down to the minimum amount needed to make the message clear.
  • Read your own message a few times before sending it to preclude inaccuracies or embarrassing replies
  • Think about how the recipient of the message might react to your message.
  • Check your spelling and grammar use.
  • Do not curse, flame, spam or USE ALL CAPS in your message. All are considered bad e-mail etiquette.
  • Do not forward any chain letters
  • Do not use e-mail for any illegal or unethical purpose.
  • Realize that e-mail is a public, not private medium. All e-mail generated on and received by TMCC computer systems can be subject to review by TMCC.

How do I install the GroupWise 7.1 upgrade? back to top

To install the GroupWise 7.1 upgrade software, please follow the brief steps outlined in the How-to tutorial: GroupWise 7 Installation Instructions PDF icon

How do I access Barracuda's SPAM Firewall to Manage my SPAM Settings? back to top

To manage your SPAM settings via Barracuda's firewall, please follow the brief steps outlined in the How-to tutorial: Barracuda SPAM Firewall – How to Log in to Manage PDF icon

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