Information Technology Operations (ITO)

Citrix Frequently Asked Questions (FAQs)

How do I access Gradebook, or any Citrix application, from a Macintosh computer off campus? back to top

How do I access Gradebook, or any Citrix application, from a Macintosh computer off campus?

  • Open Safari which should bring you to the TMCC Web site;
  • Type www.Citrix.com in the address bar to take you to the Citrix Web site;
  • Click 'Downloads' at the top of the page;
  • Click 'Presentation Server/XenApp Clients' (located under Featured Downloads), under 'Looking for the Citrix Client?';
  • Click 'Citrix On-Line Plug-in for Mac – Version 11 New!' (located under 'Results for: --XenApp > Clients);
  • Click 'Download' (located under 'General Documentation, Clients, XenApp Plugin for Mac – Version 11.0');
  • When the Download Manager window appears, Click 'Click to download your file now';
  • The Download Manager window appears, select the drop-down arrow next to 'Where', and choose where you want to save the .dmg, Click 'Save'; in the Download Manager window, click 'Launch';
  • The Citrix online plug-in window appears;
  • To install, double-click the installer icon and then follow the on-screen instructions;
  • Continue, Continue, Agree, Select your hard drive for the installation destination, Continue, Install, and Authenticate with an Administrator's name and password to allow Installer to make changes;
  • A window come up "Citrix online plug-in is installed";
  • Click 'Close' after Install is successful;
  • Click on Safari, and/or go to the TMCC Web site;
  • Click 'Faculty and Staff', then 'Applications,' then 'Citrix Applications', (and/or 'Gradebook', etc.);
  • After 'Log On to Windows' appears, you are able to add a Bookmark to the Bookmarks Bar, then;
  • Log On to Windows using your current Username, and Password (this is the same information you enter to log on to our Network, and/or TMCC's GroupWise e-mail).

How do I get a Citrix and ADT account established? back to top

New Accounts: If customers need to access the Citrix system (LOA/PAF, Room Scheduler, WorkFlow, etc.), they must fill out a Network/E-mail/Citrix Account Application. They should then contact the Help Desk to determine if they have a compatible printer that can be used on the Citrix system.

How do I log into the Citrix and ADT system? back to top

When you click on the ADT Menu icon (the "fox"), a login screen will appear. The screen will have three fields: Name, Password, and Domain. This is your Windows Server authentication screen. You must enter the same password that you use to log in to the Novell network. Once you enter that information, it will log you into the ADT program and you'll have access to the LOA, Timesheet, Room Scheduler, and WorkFlow, etc. programs. You can also access the ADT system via the TMCC Faculty and Staff Web page by clicking on TMCC Intranet.

I exited the Citrix system and tried to go back in but couldn't. What gives? back to top

When user exits the system, they must wait 1 minute before re-entering in order for the complete log out sequence to complete. It's important for users to properly log out by clicking "Quit" within the ADT program (not clicking the "x" at the top right hand corner of the active screen window).

I try to log into Citrix and I get an "Unable to resolve application set name error." back to top

To eliminate this problem, do the following. Click on the Start button at the bottom left of your Windows screen. Next, click on Programs, Citrix ICA Client, Program Neighborhood. Once Program Neighborhood starts, click on the "Refresh" button at the top of the window. You should now be able to click on the ADT Menu fox icon without any problem.

I was previously logged into the system, but now I'm kicked out of it. back to top

If the users Citrix session does not show activity within 3 hours after the Citrix login, the system will log the user out.

When I put in my password for the ADT program, the window disappears; but, when I click on the ADT menu icon again it works. back to top

The program hasn't disappeared; it's still loading and transferring data between your computer and the network server. To resolve this problem, after you have entered your user name and password for the ADT application, wait 5 to 15 seconds. The program should be loaded normally.

When I send a print job to my printer from the Citrix ADT program, it either doesn't print or all that prints is gibberish. back to top

Citrix users must have a "Terminal Server" compatible printer as their default printer. Typically, this is a laser printer. Desk-jet/ink-jet printers are not configured for successful printing over a network and are not supported on the TMCC Citrix system. Redirection of your print job to a nearby Xerox printer works fine. Contact the Help Desk to determine if your laser-printer is supported by Citrix.

BackReturn to ITO FAQs