Full-time TMCC employees who wish to access the Internet from home (point-to-point protocol {PPP} access) can do so if they first have a FALLON account. Employees can create their own account by going to the System Computing Services (SCS) Web site at and by following the instructions. Once the account is established, contact the Help Desk and provide them with your FALLON user id and a request to be granted PPP access. The Help Desk will enter your name to be given PPP access. Again, 24 hours must pass before this will become active. Directions for setting up a computer for dial-up access can be found on the SCS Support Web site. Customers should contact the Help Desk if they are unable to create a FALLON account. Contact the SCS Help Desk at 784-HELP (4357) for help using your PPP account.

Visit the Network/Remote Login Web page for detailed information on accessing files from a remote location/the Internet.

Finally, we will eventually be able to solve software problems without visiting the workstation by remotely controlling a workstation (only after permission has been given); We hope that these tools will help you concentrate more on business productivity and not on maintaining your PC while allowing the Help Desk to respond more efficiently and effectively to problems you encounter.

Visit the Network/Remote Login Web page for detailed information on accessing/saving files on the network.

Dial into your voice mail box. At the Main Menu prompt, press [ 5 ] to enter Change Availability and Location sub-menu. Within this sub-menu, pressing [ 1 ] announces your current availability and location, [ 2 ] through [ 9 ] changes your location, and [ # ] toggles your availability between Available and Unavailable.

Enter the voice mail system, enter your current password. You are now at the main menu.

• Press [ 9 ] for Mailbox Options.
• Press [ 9 ] for Change Password. Follow the prompts from the system.

The greeting that callers hear is controlled by your location as set in the voice mail system. Instructions on how to check and change your location and availability are below.

Dial into your voice mail box. At the Main Menu prompt, press [ 8 ] to check your current availability and location.

Download the Symantec Anti-Virus software documentation.

At the dial tone, press * 5 from your telephone (or your mail button on a 12 button telephone). If you are calling from another telephone on campus, dial 5-8200. This will put you directly into the Call Courier Voice Messaging System. Press #, enter your mailbox number, and follow the prompts. From off campus dial 775-673-8200.

By default, the font for the text in all of your Windows icons is 8-point MS Sans Serif. If you find this font to be a little too small or hard to read on your computer, increasing it is simple. Right-click on the desktop and choose Properties. Click the Appearance tab and choose Icon from the Item drop-down menu. Under Font at the bottom of the box, try bumping the size up from 8 to 10. Click Apply to preview it, and see if the change helps.

To install the GroupWise 7.1 upgrade software, please follow the brief steps outlined in the How-to tutorial: GroupWise 7 Installation Instructions

If you are using a 12 or 30 button telephone, the voice mail button will light up.

When you call in a work request, ask the technician taking your call for a work order number. If for some reason our job tracking system is down at the time you call or if you email a request to the Help Desk, you will be automatically notified via Groupwise when your request gets entered into the system.

• Press * to "backup" to the previous menu.
• Continue to press * until you hear "Goodbye".

See Network/Remote Login.

To create the a distribution list:

• Go to Setup Options (9) from the Main Menu, then Distribution List Options (5). Select
• Create a List (1). Enter a 1 to 4 digit number to identify your list then press #. Record a voice tag to identify the list. Press #
• When you have finished recording. Now you may add mailboxes to your list. Enter the mailbox number to add and press #.
• You may add other distribution lists to this list if you wish. When you are done adding to the list, press #.
• To use the list, select Send Messages (2) from the Main Menu. When prompted for a destination, enter the number you assigned to the list followed by #. You will hear you voice tag to confirm you selected the correct list. Complete the message as you normally would.

An extended absence greeting is enabled through the greeting override feature. The first step is to record your extended absence greeting. You have the option of recording up to 9 different greetings. The default greeting you recorded when you set up your mailbox is greeting number 1. You will record a new greeting and identify it with a number.

To record your extended absence greeting:

• Select Setup Options (9) from the Main Menu, then Mailbox Setup (1), Scheduled Greetings (3), and Record Greetings (2).
• Enter the number of the greeting you wish to record. This should can be any number 2 through 9. Be sure to remember which number you used. Follow the prompts to record your greeting.
• To activate your extended absence greeting, go to message override. This is option (3) on the Scheduled Greeting menu or (7) from the Main Menu. You have 3 override options: override for the rest of the day, override indefinitely, or schedule an override. The first two should be fairly straight forward. To schedule a greeting, you will be prompted for the starting and ending times and dates for your greeting override. Once you have specified the override option, you will be prompted for the greeting number to use. Specify the greeting number assigned in the previous paragraph.
• Deactivating your greeting override is either automatic or manual. If you used the "Override until the End of the Day" or "Scheduled Override" options, your normally scheduled greeting will play for callers at the end of the override interval. If you selected "Override Indefinitely" or you return prior to the end of your scheduled override period, you can deactivate the override by choosing (7, 2) from the main menu.

Enter the voice mail system, enter your password. You are now at the main menu.

• Press [ 9 ] for Mailbox Options.
• Press [ 1 ] for Record Greeting.
• After pressing [ 1 ] in above step, the system will present you with a list of greetings that you can record. Press the number that corresponds to the greeting you wish to record.

Your Windows operating system is a packrat. As you work, it collects a prodigious number of temporary files, and it does so for good reason: The \WINDOWS\TEMP, \WINDOWS\TEMPORARY INTERNET FILES and Recycle Bin files all exist to give you fast access to items you might need again. But there's a point of diminishing returns. And you can end up with hundreds of megabytes of these files, wasting space and decreasing performance as the operating system tries to wade through the rubbish. To keep the trash to a manageable minimum, periodically run Disk Cleanup from Start/Programs/Accessories/System Tools.

To request a network account for any TMCC employee, the supervisor of the employee fills out the Network Access account application.

Enter the voice mail system, enter your current password. You are now at the main menu.

• Press [6] for Listen to Messages in Deleted Folder.
• While listening to the message, press [1] to move the message back to your Inbox.
• To permanently delete your message, press [3] while listening to it from within the Deleted Messages folder.

Warning: Messages are only stored in the Deleted Messages folder for 7-days.

To get a copy of your replies or messages, add yourself to the destination list. For distribution lists, you can include yourself on the list.

To skip a message while leaving it's status the same (i.e. unread messages are still marked as unread), press [#] while listening to the message. To skip a message and mark it as Read, press [2] while listening to the message.

The read receipt is called a delivery report on this system. Please keep in mind that this feature was designed to report on messages delivered to many individuals. Some of the options seem a bit odd when applied to only one recipient.

• The first thing you should do is define your default report configuration. To check your configuration, choose Setup Options (9) from the Main Menu then Delivery Report Configuration (7) and Review Report Configuration (1).
• To change your report configuration, choose (2) from the Delivery Report Configuration menu. There are 4 parameters you will have to define:
  • Media — The report can be in the form of either a voice message or a fax.
  • Destination — You may send the report to your mailbox, a local fax, or somewhere else.
  • Expiration Time — This "forces" the generation of a report, even if the message is not "read".
  • Format — Either one summary report or a report for each destination.
• You enable a delivery report at the time you send a message. After recording a message, you are presented with a number of Record Options (review recording, re_record, etc.). When are satisfied with your message, press # to go on the Send Options message. Select option (6) to generate a delivery report. You may select the system default report, your personal default report or customize the report for this message. If you have configured your personal default as described above, simply select that option. The report will be generated when either the message has been "read" or the expiration time is reached.
• You can also force a delivery report but only if you requested a report at the time you sent the message. To force a report, choose option (4) from the Main Menu. When the time and date of the message you want a report on is announced, press #.
• The report will be sent to the destination you specified in the report configuration.

Each job is assigned a priority as it is called in. This priority is based on several factors, including the severity of the problem, number of people affected, and current work load. Given the amount of jobs we have and the amount of staff available to respond, the goal is a 7 working day turnaround for the 3E type calls.

2.0 FTE currently supports 500+ workstations covering all five TMCC college locations. The average work request takes approximately 1 hour for a technician to complete, which means that 60 work requests can normally be handled per week. However, each week we typically have anywhere from 75 to 125 jobs pending (with the assumption that the job can be done in one hour). For example, there have been occasions when the staff has already dedicated 20 hours of research into a problem and it still isn't resolved. Please be patient as we work to solve all the pending jobs.

• Check for any typos in your login name or password.
• Make sure that Caps Lock is not on (passwords are case sensitive)
• Check to see if you can use Internet Explorer or Netscape.
• For GroupWise access problems, Go to the TMCC home page, Click on Faculty and Staff link (located at the bottom right-hand corner of the Web page). Next, click on the Check E-mail button at the top of the page. Then see if you can login into GroupWise. If you can, then the GroupWise access problem can be narrowed down to your computer.

Call or send an e-mail to the Help Desk. Before you call though, try to have as much information about the problem as possible, such as:

• How long has the problem been occurring?
• Did you make any changes just prior to the problem?
• Did you install any software just prior to the problem?
• Write down any error messages exactly as they appear

In many cases, we can help you fix the problem over the phone if we have enough information.

Visit the Tips Web page for information on how to help you operate your system with peak performance:

Track-It! priority code's explained:

• 1 = Urgent. An urgency rating of one (1) is used only when the situation is determined to affect a entire campus or a building. An example of this would be entire campus or building has no network connection or no connection to a server or service like e-mail or network printing. Urgency 1 assignments should be completed with in 3 hours if possible.
• 2 = High. An urgency rating of two (2) used only when the situation is determined to affect an entire classroom or an entire office suite. An example of this would be entire classroom or office suite has no network connection or no connection to a server or service like e-mail or network printing. Urgency 2 assignments should be completed with in 4 hours if possible.
• 3 = Single client outage. An urgency rating of three (3) used only when the situation is determined to affect a single client. An example of this would be a single pc won't boot or is affected in some other way as to stop or severely impede the work of the operator. Urgency 3 assignments should be completed with in 2 days if possible.
• 4 = Single client partial outage with workaround. An urgency rating of four (4) is used to indicate tasks that typically are the nuisance type issues in which there are workarounds for the user. Users are typically ready to accept the inconvenience for a short period of time. Urgency 4 assignments should be completed within 4 days if possible.
• 5 = Single Client minor problem. An urgency rating of five (5) is used to indicate value-added work that could make life better, but is not essential to daily operations. Urgency 5 assignments should be completed within 5 days if possible.
• 6 = Self Service Technician is responsible for Priority. An urgency rating of six (6) used only when a self service ticket is placed with the Track-It! System. Self service tickets are set with a default of ten working days, however after review of Help desk staff they will be prioritized accordingly.
• 7 = Project. An urgency rating of seven (7) used only by ITO staff for project tracking.

If due date is calculated to be on a weekend, then it will be moved to the next Monday.

If you feel or observe that a job has been given an inappropriate priority, contact David Misner or Bill Marble directly and clarify what you feel the prioritization should be.

Scope is the second part of the priority indicator. It indicates how widespread the problem is.

For example, 3E is the typical priority assigned to a work order that an individual calls in to get a problem resolved as soon as possible. Priorities 1A and 1E have more priority than any priority with an urgency of 2, 3, 4 or 5. However, Priority 1A is more important than 1E priority. If you feel or observe that a job has been given an inappropriate priority, contact David Misner or Bill Marble directly and clarify what you feel the prioritization should be.

Zen Folders — This icon is the place at which current and future applications will be delivered, upgraded and repaired, i.e., Office 2000, other updates, patches, etc. Additionally, the ZEN product allows us to "push" the latest virus protection software to your desktop automatically. This automatic push keeps your anti-virus software current and eliminates the need for departments to purchase their own anti-virus software. Furthermore, we will be able to personalize applications for use by user or by group.

Your mailbox number is your 5-digit telephone number (begins with a 5).

Your temporary (default) password is used the first time you access voice mail. This temporary (default) password is your 5 digit telephone number. After you enter this temporary (default) password, you will be prompted to enter in your own secret password. DO NOT FORGET YOUR PASSWORD - - Otherwise you will be unable to access your voice mail until you call the Help Desk and request that it be reset.

The best way to contact the Help Desk is to send a message via their Web form, send an e-mail to helpdesk@tmcc.edu or call them. You can also use the Help Requester icon on your PC desktop.

The TMCC Computer Help Desk provides computer workstation technical support for administrative staff at Truckee Meadows Community College. In addition, we take work order requests for Academic Computing, network, and telephone problems as well as for Media Services (multimedia and Elmo, LCD or slide projector technical problems, and Information Technology Services software application or database problems). Once the Help Desk receives the call, a work request is created and dispatched to the appropriate personnel.

Visit the computer labs hours Web page.

All administrative computers are delivered with a package of supported software that includes everything needed to use the computer workstation effectively. Therefore, requests for additional software receive a lower priority when entered in the WorkFlow job queue. In addition, since TMCC does not have a blanket software license for all software, we will not install any software unless the customer has a valid license for it. Also, there are compatibility issues-we will not install software that is incompatible with the standard administrative software image for TMCC.

• Open Safari which should bring you to the TMCC Web site;
• Type www.Citrix.com in the address bar to take you to the Citrix Web site;
• Click 'Downloads' at the top of the page;
• Click 'Presentation Server/XenApp Clients' (located under Featured Downloads), under 'Looking for the Citrix Client?';
• Click 'Citrix On-Line Plug-in for Mac – Version 11 New!' (located under 'Results for: --XenApp > Clients);
• Click 'Download' (located under 'General Documentation, Clients, XenApp Plugin for Mac – Version 11.0');
• When the Download Manager window appears, Click 'Click to download your file now';
• The Download Manager window appears, select the drop-down arrow next to 'Where', and choose where you want to save the .dmg, Click 'Save'; in the Download Manager window, click 'Launch';
• The Citrix online plug-in window appears;
• To install, double-click the installer icon and then follow the on-screen instructions;
• Continue, Continue, Agree, Select your hard drive for the installation destination, Continue, Install, and Authenticate with an Administrator's name and password to allow Installer to make changes;
• A window come up "Citrix online plug-in is installed";
• Click 'Close' after Install is successful;
• Click on Safari, and/or go to the TMCC Web site;
• Click 'Faculty and Staff', then 'Applications,' then 'Citrix Applications', (and/or 'Gradebook', etc.);
• After 'Log On to Windows' appears, you are able to add a Bookmark to the Bookmarks Bar, then;
• Log On to Windows using your current Username, and Password (this is the same information you enter to log on to our Network, and/or TMCC's GroupWise e-mail).

New Accounts: If customers need to access the Citrix system (LOA/PAF, Room Scheduler, WorkFlow, etc.), they must fill out a Network/E-mail/Citrix Account Application. They should then contact the Help Desk to determine if they have a compatible printer that can be used on the Citrix system.

When you click on the ADT Menu icon (the "fox"), a login screen will appear. The screen will have three fields: Name, Password, and Domain. This is your Windows Server authentication screen. You must enter the same password that you use to log in to the Novell network. Once you enter that information, it will log you into the ADT program and you'll have access to the LOA, Timesheet, Room Scheduler, and WorkFlow, etc. programs. You can also access the ADT system via the TMCC Faculty and Staff Web page by clicking on TMCC Intranet.

When user exits the system, they must wait 1 minute before re-entering in order for the complete log out sequence to complete. It's important for users to properly log out by clicking "Quit" within the ADT program (not clicking the "x" at the top right hand corner of the active screen window).

To eliminate this problem, do the following. Click on the Start button at the bottom left of your Windows screen. Next, click on Programs, Citrix ICA Client, Program Neighborhood. Once Program Neighborhood starts, click on the "Refresh" button at the top of the window. You should now be able to click on the ADT Menu fox icon without any problem.

If the users Citrix session does not show activity within 3 hours after the Citrix login, the system will log the user out.

The program hasn't disappeared; it's still loading and transferring data between your computer and the network server. To resolve this problem, after you have entered your user name and password for the ADT application, wait 5 to 15 seconds. The program should be loaded normally.

Citrix users must have a "Terminal Server" compatible printer as their default printer. Typically, this is a laser printer. Desk-jet/ink-jet printers are not configured for successful printing over a network and are not supported on the TMCC Citrix system. Redirection of your print job to a nearby Xerox printer works fine. Contact the Help Desk to determine if your laser-printer is supported by Citrix.

To manage your SPAM settings via Barracuda's firewall, please follow the brief steps outlined in the How-to tutorial: Barracuda SPAM Firewall – How to Log in to Manage

1. If you have not previously done so:
   • Click Tools Options.
   • Double-click Environment click the File Location tab
   • Specify the archive path in File Location in the Environment dialog box.
2. Select the items in your Mailbox you want to archive.
3. Click Actions Archive.

Tip: When you archive an item you have sent, you cannot track the status of that item. Archive is not available in Remote.

See the section Automatically Archiving Items in the GroupWise Archive Feature Web page for complete instructions on using the automatic archive feature.

Right click on a single message (or highlight a group of messages and then right click) and choose archive from the menu. If the email folders do not already exist in your archive directory, GroupWise will create them.

To switch to your archive directory, just click on the file menu and choose Open Archive.

To switch back to your normal email Mailbox, repeat the step above. Click on the file menu and choose Open Archive. That's all there is to it! If you encounter problems, contact the Help Desk.

1. Click Tools Options.
2. Double-click Environment and then click the Cleanup tab.
3. Select Auto-Archive After for the item type you want.
4. Specify the number of days after the item is delivered or completed that you want it to be archived.
5. Click OK.

1. In the Main Window, click Tools Options.
2. Double-click Security click the Password tab.
3. In the Old Password text box, type the password you want to change press the Tab key.
4. In the New Password text box, type the new password.
5. In the Confirm New Password text box, type the new password again. Click OK and Close.

Tip: If you forget your password, you will not be able to access GroupWise. Contact your system administrator for assistance. Passwords are case-sensitive.

Click on Faculty and Staff button (located at the bottom right-hand corner of the TMCC Web page (www.tmcc.edu). Next, click on the "Check E-mail" button at the top of the next page or the "GroupWise E-mail Gateway" link under the Computing section. Enter your e-mail user name and password and you will have access to your TMCC accounts.

First you need to set up your GroupWise client to archive to the directory you chose:

Step 1: Click on Tools > Options

Step 2: Click on Environment

Step 3: Choose the location you wish to send your archive files. You can set it to a local drive (i.e., C drive, a floppy/zip drive, or to your home directory on the TMCC network.

The best location is on the network, in your home directory.

In the example below, \\tmcc1\aux1\users\smal is manually typed into the archive box. (Substitute your user name (limited to 8 characters) for SMAL).

You can also click on the folder and choose your h: drive

Once you have set up your archive directory, you are ready to test it. Use an email message you don't mind losing to test this, just in case something did not get set up correctly.

Use Archive to save mail or phone messages, appointments, reminder notes, or tasks to a designated database in your folder on H: or on a local drive. Archiving items saves network space and keeps your Mailbox uncluttered. For example, if you have important items in your Mailbox that are not currently relevant to your work, you can archive them. You can view archived items whenever you need to. You can also unarchive any archived item. When you archive an item you have sent, you will not be able to track the status of that item. Archive is not available in Remote.

1. In the Folder List, click File New Folder.
2. Click Find Results Folder, Predefined Find Results Folder, click Sent Items Next.
3. Click Up, Down, Right, or Left to position the folder where you want it in the Folder List.
4. Click Finish.

1. Click Tools Options.
2. Double-click Environment click the File Location tab.
3. Specify the location of your archive directory in the Archive Directory text box (Entering H:\ as the archive location is highly recommended)
4. Click OK

1. Click File Open Archive.
2. Click the item you want to unarchive, Actions, Archive.
3. Click File Open Archive to return to the Main Window.

Tip: Unarchived messages are returned to the folder from which they were archived. If the folder has been deleted, GroupWise creates a new folder.

See the section Unarchiving Items in the GroupWise Archive Feature Web page for complete instructions on unarchiving items.

Try accessing GroupWise from the TMCC Web site at www.tmcc.edu. Click on Faculty and Staff button (located at the bottom right-hand corner of the TMCC Web page (www.tmcc.edu). Next, click on the "Check E-mail" button at the top of the next page or the "GroupWise E-mail Gateway" link under the Computing section. Enter your login name and case sensitive password. If you can read your e-mail, then the problem is not with your GroupWise account, but a problem on your workstation. Until this is fixed, at least you can access your e-mail via the Web. In any case, contact the Help Desk to report what your status is, i.e., can't get into GroupWise from Web or workstation or can get into GroupWise via the Web but not from your workstation.

• Include a clear and specific subject line.
• Edit any quoted text down to the minimum amount needed to make the message clear.
• Read your own message a few times before sending it to preclude inaccuracies or embarrassing replies
• Think about how the recipient of the message might react to your message.
• Check your spelling and grammar use.
• Do not curse, flame, spam or USE ALL CAPS in your message. All are considered bad e-mail etiquette.
• Do not forward any chain letters
• Do not use e-mail for any illegal or unethical purpose.
• Realize that e-mail is a public, not private medium. All e-mail generated on and received by TMCC computer systems can be subject to review by TMCC.

GroupWise is an e-mail application that stores your files on a server, over time it accumulates thousands of pieces of mail and therefore must be cleaned out periodically. GroupWise is not intended for permanent file storage. Messages older than 6 months old (creation/receipt date) are routinely deleted from the GroupWise Messaging server. This increases the operational efficiency of the system.

See also: GroupWise Archive Feature

Once you have the basics configured, you might want to alter the default folders that your iPhone uses for Sent and Deleted Items, as it does not use the same folder names that GroupWise (GW) uses by default.

To do this:

1. From the iPhone Home screen, tap Settings and then select Mail, Contacts, Calendars.
2. Select your TMCC GroupWise account.
3. Scroll to the bottom of the form, and tap Advanced.
4. Under Mailbox Behaviors, you can select if your Drafts, Sent Items and Deleted Items are stored only on the iPhone or in a GroupWise folder. To have your Sent Items and Deleted Items be stored in the appropriate GW folder, tap Sent Mailbox and Deleted Mailbox and then choose your GroupWise Sent Items and Trash folders respectively.

By default, the only synchronized items are your Mailbox and your Sent Items folders.

1. Open messages
2. Press the BlackBerry button and select options
3. Select e-mail settings
4. Press the BlackBerry button and select folder redirection
5. Expand your GroupWise folders and place checkmarks next to the items you wish to sync to the BlackBerry

Using Connection Settings

You can modify the connection settings to manage your synchronization sessions.

1. Choose Connection. The Connection Basic screen appears.
2. Using the soft key pad, modify the following settings as necessary:
   • Verify settings:
   • User Name. Enter a valid user name to access the server. (Ex: ssmith)
   • Server Name. mobile3.tmcc.edu
   • Connection. My ISP or Internet
3. Tap OK to return to the Intellisync Settings screen.

The default behavior for BlackBerry devices is to only delete e-mail on the BlackBerry device

It can be changed by following this procedure:

1. Open the messages application on your BlackBerry
2. Press the BlackBerry button
3. Find and open the options Menu
4. Choose E-mail Reconciliation
5. Change the Delete On option from Handheld to Mailbox & Handheld or to Prompt

1. You will need to send the Help Desk a request to set the Blackberry Enterprise Server to synchronize to your GroupWise address book (typically the one with your name - i.e., John Doe).
2. Any previous address book on your Blackberry handheld will be replaced with the address book from GroupWise, so you will lose any previous address book information.
3. Once the GroupWise synchronization has occurred (up to 4 hours), you can use the GroupWise client to manage your address book contacts.

1. From the iPhone home screen, tap Settings
2. Tap “Mail, Contacts, Calendars,” then tap Add Account
3. Select Other, then tap Add Mail Account
4. Fill out your name, e-mail address, password and add a description for the account (for example "TMCC GroupWise").
5. Tap Save
6. Make sure IMAP is selected at the top of the screen.
7. Under Incoming Mail Server, enter imap.tmcc.edu for the Host Name. Enter your TMCC network login ID (username) and password into the User Name and Password fields respectively.
8. Under Outgoing Mail Server, enter smtp2.tmcc.edu for the Host Name. Again enter your TMCC network login ID and password for the User Name and Password fields respectively.
9. Tap Save
10. You may get a pop-up prompting you the Security Connection Failed because the iPhone does not recognize TMCC’s security certificate. At this point, tap Cancel (do not tap Continue or things will just hang forever...). After tapping Cancel, tap Save again.
11. The iPhone will prompt you that it has not been able to verify your account information and ask if you want to save anyway. That's fine, tap Save.
12. You will now be back at the Mail Settings screen. You will see the account you just added and "Add Account..." right below it in the menu. Select the account you just added.
13. Scroll down to the bottom of the form and tap Advanced.
14. Under Incoming Settings, verify that the following settings are correct: Use SSL: ON; Authentication: Password; IMAP Path Prefix: /; Server Port: 993.
15. Return to your TMCC GroupWise account main screen
16. Under Outgoing Mail Server, tap SMTP, then tap smtp2.tmcc.edu under Primary Server
    • Turn off any secondary server that is may be set to ON.
17. Verify that the following are correct: Use SSL : OFF; Authentication: Password, Server Port: 2525 (This step is essential or you will not be able to send outgoing mail.)

At this point, you may exit the Mail Settings menu and go back to the Home screen.

Note: When starting Mail, you may get another prompt complaining about certificates. This time, tap Continue. At that point, if you tap the refresh icon in the lower-left corner of the screen, the contents of your GroupWise inbox should appear. If you tap Mailboxes in the upper-left corner of the screen, you should see a list of all of your GroupWise folders.

Dial 611 and you will be prompted on what to do to reset your voicemail password.

The client has an easy-to-use user interface (UI) and serves as your launch pad for delivery of all mobile information.

Using the Intellisync Mobile Suite Client, you can complete tasks such as the following:

• Changing connection settings
• Sending and receiving e-mail messages
• Receiving a history of activity during each connection
• After a communications session, the new information appears. You can also view information from previous sessions.

The Intellisync Mobile Suite Client offers true synchronization with the server. For example, if you delete an e-mail or a task on the handheld device, you also delete it from your computer and all your other devices the next time you synchronize.

• Send and receive e-mail from your corporate e-mail address
• Sent and deleted e-mails are reconciled in your inbox
• Synchronization of tasks, calendar, and contacts
• End-to-end security through Triple DES Encryption
• Wireless Calendar
• Scalability
• Mobile Data Service feature - works with BlackBerry Browser to provide secure, wireless access to corporate data and applications

Contact your service provider to purchase a Blackberry Enterprise Server license and be certain to specify that this license is for use with TMCC's Blackberry Enterprise Server.

E-mail HelpDeskPhoneSupport@tmcc.edu with your Blackberry Enterprise Server license key which consists of 5 fields of 6 characters/numbers separated by dashes (ex: CAL bescal- xxxxxx- xxxxxx- xxxxxx- xxxxxx).

As soon as Help Desk receives your BES (Blackberry Enterprise Server) CAL (Client Access License), the following information will be e-mailed to you:

In order to setup the synchronization between your device and our servers you need to perform the following procedure:

1. Open the Setup Wizard on your phone.
2. Choose E-mail Setup.
3. Choose I want to use a work e-mail account with a Blackberry Enterprise Server
4. Choose Yes, my administrator has provided me with an Enterprise Activation password
5. Input your e-mail and activation password (ex: abcdef) and then press the trackball down selecting Activate to initiate the configuration. (This step will take some time to complete)

That's it! By default only your GroupWise Mailbox and Sent Items are synchronized.

Please note that your activation password is valid for 106 hours from the time this message was sent.

Make certain that your PDA, Smartphone, Blackberry, or other Mobile device is fully charged before setup.

1. Contact the Help Desk
2. Help Desk will coordinate a time to move your GroupWise mailbox.
3. After your mailbox is moved, an appointment will be scheduled to assist you with activation, software installation, and/or Synchronization settings.

1-800-922-0204

Click Intellisync Mobile Suite Client User's Guide PDF for detailed information regarding your mobile device.

Information regarding the various mobile devices, accessories, and plans is available through AT&T Wireless, Sprint or Verizon Wireless.

Verizon Wireless Discounts

TMCC's Verizon Support representative is Chanin Mierau. TMCC Faculty and Staff must contact Chanin Mierau to be eligible for the following discounts through Nevada System of Higher Education:

• 18% discount off of the monthly access fee on qualifying voice plans with a monthly access fee of $34.99 or higher;
• 25.0 % off all accessories.
• Some mobile devices are free with signup.
• These discounts apply for Business and/or Personal purchases.

Contact Information (Chanin Mierau)

Telephone: 775-722-0099
E-mail: chanin.mierau@VerizonWireless.com

You may contact Chanin Mierau for information regarding the type of PDA, Smartphone, or Mobile Device that is best for you.

AT&T Wireless Discounts

15% Service Discount on AT&T through "State of Nevada." Provide institution identification at a store to add this discount.

If you have lost connection with the Mobile Server, follow the steps below for your particular mobile device:

• Palm OS Device Using the Cradle
• Palm OS Device Wirelessly
• Pocket PC Device
• Smartphone Device
• Symbian OS Device

Synchronize a Palm OS Device Using the Cradle

1. Make sure that the Intellisync software is running on your computer. If you see a Mobile Suite Client icon in the system tray on the bottom right area of your screen, the Intellisync software is running. If the Mobile Suite Client icon is not in the system tray, click Start, choose Programs, Intellisync, and then choose Mobile Suite Client.
2. Place the Palm OS device in a cradle that is connected to the computer, and press the power button on the device. The Palm OS device starts up.
3. Press the HotSync button on the cradle (or in the HotSync application on the Palm OS device). The password confirmation dialog box appears on the Windows PC screen.
4. Enter your password, and then tap OK. A dialog box appears with initial synchronization session options.
5. Select one of the following options.
   • Refresh. If you select this option, the data on the server replaces the data on the device.
   • Merge. If you select this option, the data on the server combines with the data on the device.
   • Cancel. This option cancels the synchronization session.

Synchronize a Palm OS Device Wirelessly

1. Turn on the Palm OS device.
2. On the Palm OS main screen, tap the Intellisync icon.
3. Tap Sync or SyncXpress. The password confirmation dialog box appears on the Palm OS screen.
4. Enter your password, and then tap OK. A dialog box appears with initial synchronization session options.
5. Select one of the following options.
   • Refresh. If you select this option, the data on the server replaces the data on the device.
   • Merge. If you select this option, the data on the server combines with the data on the device.
   • Cancel. This option cancels the synchronization session.

When the synchronization session is complete, the main screen displays the status of the synchronized items.

From this point, you can synchronize your Palm OS device any time you want by placing it in the cradle (or, for wireless devices, pressing the power button), launching Intellisync Mobile Suite Client, and tapping Sync.

Synchronize a Pocket PC Device

1. Place the Pocket PC device in a cradle that is connected to the computer. The device starts up. For a wireless device, turn on the device.
2. From the Start menu on the device, choose Programs. The Programs screen appears.
3. Tap the Intellisync icon. The Intellisync Mobile Suite main screen appears.
4. Tap Sync. The password confirmation dialog box appears. The password confirmation dialog box appears during the initial synchronization session. For subsequent synchronization sessions, this dialog box may appear if your password has changed. Enter your user name: ex: jdoe and your GroupWise password.
5. Using the soft keyboard, type your password in the field, and then click OK. The dialog box closes and the synchronization session continues.
   
   When the synchronization session is complete, the main screen displays the status of the synchronized items. From this point, you can synchronize your Pocket PC device any time you want by placing it in the cradle (or for wireless devices, turn on the device), launch Intellisync Mobile Suite Client and tap Sync.

Synchronize a Smartphone Device

1. Place the Smartphone device in a cradle that is connected to the computer. The device turns on. For a wireless device, turn on the device.
2. On the device, navigate to Programs. The Programs screen appears.
3. From the list, navigate to Intellisync, and then choose the program. The Intellisync main screen appears.
4. Navigate to and choose Sync. The password confirmation dialog box appears during the initial synchronization session. For subsequent synchronization sessions, this dialog box may appear if your password has changed. Enter your user name: ex: jdoe and your GroupWise password.
5. Using the keypad, type your password in the field, and then choose Done. The dialog box closes and the synchronization session continues.
   
   When the synchronization session is complete, the main screen displays the status of the synchronized items. From this point, you can synchronize your Smartphone device any time you want by placing it in the cradle (or for wireless devices, turning on the device), launching the Intellisync Mobile Suite Client, and choosing Sync.

Synchronize a Symbian OS Device

1. Make sure the connectivity software that came with your device is running on your computer.
2. Place the Symbian OS device in a cradle that is connected to the computer. The device starts up. For a wireless device, press the power button to start the device.
3. Tap the Launcher icon on the device. The Launcher View appears.
4. Tap the Intellisync icon. The Intellisync Mobile Suite main screen appears.
5. Tap Sync. The Connection Settings dialog box appears with the Basic tab selected. The Connection Settings dialog box appears during the initial synchronization session. For subsequent synchronization sessions, this dialog box may appear if a field is empty.
6. Using the soft keyboard, type your user name, password, or server name in the proper field, and then tap OK. The dialog box closes and the synchronization session continues.
   
   When the synchronization session is complete, the main screen displays the status of the synchronized items.

Selecting Merge in the Synchronization settings may cause duplicates. The data on the server combines with the data on your device. It is best to select Refresh. The data on the server replaces the data on the device.

Make certain that your wireless connection is disabled when not in use. If the wireless connection is enabled when not in use, your battery will run down quickly. You may also purchase a longer lived battery.

Your wireless connection is enabled. Disabling your wireless connection when not in use will prevent your PDA from continuously trying to connect with Wireless. Disabling the wireless connection will also prevent your battery from running down so quickly.

To receive new service or change an existing service, a Help Desk Request is needed. To determine your needs, you may call our Help Desk.

In your request, please provide the following details:

• Building
• Room
• Phone jack number (on the faceplate)
• When needed
• Name of customer of use phone
• Department
• If access to long distance required
• Voice mail desired
• Account to bill (if new phone required)

If clarifications are needed, our telephone technician will contact you directly. There will normally be a standard 5 working day turn around on most orders. If you are expecting a large move or change please notify us in advance as soon as possible.

Fill out the Network/E-mail/Citrix Account Application form and fax to Help Desk.

You can't. The best process is to buy a calling card with pre-billed minutes from a local store.

Contact Help Desk and provide exactly where the data drops should be installed; how many, and account number to bill.

Contact Help Desk and provide the following information:

• Customer name
• Department
• Building
• Room location
• Date jack number

Contact Help Desk and provide user name and account to bill information.

Visit https://trackit.tmcc.edu/passwordreset/.

Contact Help Desk and provide the following details:

• Building
• Room
• Phone jack number (on the faceplate)
• Description of problem
• Name of customer affected
• Department
• Account to bill (if AT&T intervention required)

Visit https://trackit.tmcc.edu/passwordreset/.

Contact Help Desk with the following information:

• Department name
• Account number
• Date
• Time in question

Contact Help Desk and provide your System Computing Service's Fallon account user name, i.e., jdoe for John Doe's Fallon account.

Then after, read through and follow the How can I get access to the Internet from home FAQ steps to activate your PPP account.

Contact Help Desk with updated information.

Download and follow the instructions to receive Antivirus software.

Please note: software is available for full/part-time faculty or staff only (not students or student employees)

Download Anti-Virus Instructions

• If you forget your password, you will be able to reset it yourself without calling the Help Desk.
• If you get locked out of your account, you will be able to reset it yourself, without calling the Help Desk.
• If you want to change your password reset registration information, you will be able to change it yourself, without calling the Help Desk.

Contact Help Desk with specific question.

You may not have noticed that you can put an Address Bar on your Taskbar by right-clicking on the Taskbar and selecting Toolbars, Address. With an Address Bar on your Taskbar, you can open any Web page at any time merely by typing the URL and hitting Enter. Windows will automatically launch your browser and open the page. You can also browse files on your computer using the Address Bar. For example, type:

and you'll see a list of all the files and folders on your C: drive. If you like, you can scroll through these files using the scroll bar on the right edge of the Address Bar, and open the file and folder of your choice by clicking on it.

How do you create a desktop icon that would allow you to shutdown your computer with a single click? .Right-click on your desktop and choose New, Shortcut. In the command line, enter:

and then click Next. Choose a name for the shortcut in the next box (probably something like Shut Down) and then click Finish. You can now double-click this icon to shut down your computer, without going to the Start menu.

If you're navigating through folders and you realize that you want to move a file, you can always drag and drop it to an open folder. However, if your desktop is particularly cluttered with open windows, there's a little trick to dragging a file to a desired window. Drag it to the Taskbar window and hold the file in place. After a second, the corresponding window on your desktop moves to the top of the pile, and you can just drop the file in place.

With many types of files, you're given an option called Quick View when you right-click the item. Quick View allows you to get a quick look at something without having to open the potentially cumbersome application associated with it. If you wish to be given the Quick View option for a specific kind of file, you need to designate it as such in the File Types box. In any folder, go to View, Folder Options and click the File Types tab. Select the kind of file you want to use Quick View for, and click Edit. Check the Enable Quick View For box, and then click OK twice.

Ever open the Windows folder? The number of files in there is absolutely staggering, and can be hard to sort through. If you have an idea what you're looking for in any folder, you can jump to a file just by typing in the name. Type "P" to jump directly to the P's, without having to use the scroll bar. And if you type a sequence of letters, Windows will move to the file that matches, if any.

If you have a Web page that you access constantly, such as a ticker with stock information, you can put a link to that page directly on your Taskbar so that it's visible whenever you connect to the Internet. Right-click your Taskbar and select Toolbars, New Toolbar. Type the complete Internet address into the box that appears, and click OK. A tiny version of the Web page appears on your Taskbar.

If you really need to find a file on your computer, but can't for the life of you remember what you named it, you can always try searching for it by date. As long as you have a rough idea of when you were working on the file, you probably won't have any trouble. To search for files by date, press Windows Key-F to open the Find box. Then click the Date tab. Click the Find All Files button and select Modified, if you want to search for the file based on when you last remember modifying it. Click Between and fill in the date range you want to look for, and then click Find Now.

How do you get the items in your Start menu's Programs Folder to appear in alphabetical order? Every time you add a new program, after all, it's added way down at the bottom of the list. It's a good trick to know, and one you can also use to alphabetize your Favorites menu. Just click Start, Programs and then, with your cursor in the Programs area, right-click and select Sort By Name. All your programs and program folders will be arranged alphabetically.

Want to minimize an open window without reaching for the mouse? A keyboard shortcut should do the trick. Just press Alt-Spacebar, then N, in just about any program, and the currently selected open window closes.

Windows Vista/7 computers with certain RealTek wireless network adapters experience problems with connecting to TMCC’s wireless network. The solution is to connect even if the network is not broadcasting. Use the alternative method below.

This fix addresses an issue with certain newer models of RealTek wireless network adapters not connecting to TMCC's wireless networks. The problem is that some newer models of RealTek WiFi adapters do not simply connect to the TMCC SSID’s without a slight modification. The problem exists in Windows Vista and Windows 7 and has been found on newer laptops. Listed below are steps needed to make it work:

• Click on the "Network and Sharing Center" icon in the system tray OR click on the "Start menu" and choose "connect to" from the start menu.
• Click on "Setup a connection or network"
• Click on "Manually connect to a wireless network"
• Click "Next"
• Type one of the names below for Network Name based on location. For example, ‘RDMT Public’ (match case exactly).
  • Dandini Campus Networks:
    • RDMT Public
    • RDMT Public2
    • Sierra Public
    • Vista_Public
  • Applied Technology Center (Edision) Networks:
    • Edison_Public
  • Meadowood Center
    • MDWC_Public
    • MDWC_Public3
  • Redfield Campus
    • RCB_Public
• Select "No authentication (Open)" for Security Type
• Check both checkboxes "Start this connection automatically" and "Connect even if the network is not broadcasting"
  
  Note: You can add all the sites needed at one time and as you roam they will automatically switch.
  It is also required that you disable IPV6 under network and sharing.
• Open Network and Sharing
• Choose "Change adapter settings"
• Double click on your wireless adapter.
• Choose "Properties"
• Uncheck "Internet Protocol Version6 (TCP/IPv6)" say OK and close the windows.

After use, customers should clear their Account ID from the Xerox by pressing the yellow Clear All button twice (see in the upper right hand corner in illustration 1.2)

The simplest method to fax from your computer is to use your e-mail system.

1. Log in to your GroupWise e-mail.
2. Create a new mail message. Attach the document you wish to fax to the e-mail.
3. In the TO: field, put in the fax number you wish to fax to using the following syntax:
   1. Internal TMCC Fax: XXXXX@fax.tmcc.edu
   2. Local Fax: 9XXXXXXX@fax.tmcc.edu
   3. Long Distance Fax: 91XXXXXXXXXXPPPPP@fax.tmcc.edu (where PPPPP represents your PIN)
   

Printing to a Xerox copier from your desktop is a pretty simple procedure if you follow the steps below:

• Configuration
• Disabling the Banner Sheet
• Advanced Printing Features

Configuration

Ensure that you have Xerox printer software installed on your computer. Call the Help Desk for assistance with the installation of this printer or follow the five step installation procedure below:

1. Depending on the Xerox printer you desire to connect and print to, based on the location below, highlight the appropriate Installation Driver link (be sure the first two \\ slashes are included in the highlight).
2. Copy the appropriate link into your start run command, (go to the start button and select Run then right click in the open line and select paste).

Xerox Printer Drivers

3. After copying the linking into your start run command, hit the "Enter" key on your keyboard, or click "ok" in the run dialog box.
4. You will now need to be patient as this will now initiate a process to install the appropriate Xerox printer driver for that specific Xerox printer onto your computer.
5. When the installation process is complete, the Xerox printer window (similar to the one below) will appear on your computer.

Disabling the Banner Sheet

By default, any print job sent to the Xerox will print with a banner page. Since customers will be charged for banner page, the customer has the option of disabling the banner sheet.

Caution: Realize that if there isn't a banner sheet, it may be difficult to identify your print job from among others printed at the Xerox. This could mean your print job could be taken by someone unintentionally.

To disable the Banner Sheet when printing to the Xerox, ensure that the Xerox printer is highlighted in the Print window. In the Print Window (see above), click on "Printer" in the upper right hand corner of the window, and then click on "Properties". The window below will appear:

Click on the Printing Preference Button and then click on the Advanced Tab (upper left corner). Next, click on Click on the Paper/Output + sign. Click on the Banner Page link to turn the banner page on or off (see below):

Click OK. The previous Print Window will appear. Click OK again and your print job will be sent to the Xerox. Once the print is sent, you will be prompted to enter a User ID and your billing code (same as your PIN). The User ID is TMCC and it must be entered in with all capital letters. Enter in your departmental or personal PIN. Individuals are responsible for paying for costs incurred using personal PINs. See the Xerox Cost web page. Note: if you enter in an incorrect User ID or Account ID, the print job will still appear to have been successfully sent to the printer. If nothing comes out of the Xerox, check to ensure you have entered the correct User ID and PIN in the Account ID.

Please note: If you are not prompted for a billing code, then the billing software is not properly activated on your computer. You cannot print to the Xerox without the billing code software. Contact the Help Desk if you are having trouble with properly installing the Xerox printer. Customers using Linux, Macintosh, or Windows NT workstation will need to contact the Help Desk to have the billing software properly installed and configured.

Advanced Printing Features

From the Xerox Properties window you can select a variety of features:

• 2R11;sided Printing
• Collated and Stapled Printing
• Delayed Printing
• Secure Printing

2R11;sided Printing

By clicking on the 2 Sided Printing drop down arrow, the user will be presented with the option of printing 1 sided (the default), or 2 Sided. The user should select 2 Sided Print for normal 2-sided printing (see below):

Collated and Stapled Printing

By clicking on the "Output" button, the user can select options to Collate or Collate and Staple the finished output of the print job (see below):

Delayed Printing

By Clicking on the Job Type button, the user can select the Delayed Print option (see below):

The Delayed Print feature allows the user to specify the time at which the print job actually prints at the Xerox copier. This may be useful to avoid printing large documents during periods of time when the Xerox copier is heavily used. By clicking on the Setup button below the Delayed Print Job Type heading (see below), the Delayed Print Setup window will display and then the customer will be allowed to enter in the exact time at which they desire the print job to begin printing.

Secure Printing

By Clicking on the Job Type button, the user can select the Secure Print option. Once selected, click on the Setup button just below the Secure Print Job Type heading and the Secure Print Setup window will appear (see below). The customer should input the same 4-digit number in the Secure Print Setup Print ID window (for example, the last four of your Social Security Number). When the customer prints the document, the Xerox copier will keep the print job in a hold status. The print job will not be released for printing by the Xerox until the customer physically walks to the Xerox, enters in their Secure Print ID at the Xerox console. This is valuable when printing confidential documents or when wanting to ensure that you are present to retrieve your document (also eliminates the need for a Banner Sheet).

Select the "Network Scanning" button from the console (see illustration 1.X).

The default scanning "template" requires you to place your document in the document feeder on top of the Xerox in order to successfully scan. Once your document is in the document feeder, just press the Green Start button and your Scan will take place. Other templates will be developed in the future as need arises.

Wait for the Confirmation Page to determine the network location and newly created file name of the document just scanned. Verify that the file scanned correctly by checking "File Settings-Status-Results" for the word "Completed." If the file did successfully scan, next look under "File Settings-Destination- Folder." The listed (for example, 29140609) is the name of your scanned file.

Return to your computer and access the "Transfer" directory which is normally the T drive on your computer via Windows Explorer.

Next, access the "XRXSCAN" folder within Transfer (see below). Locate your file and save it to your network ("H") or local ("C") drive-see above. Open the file from the location you saved it. If your computer does not have software on it to open .TIF files (for example, Microsoft PhotoEditor or Kodak Imaging Software), then there is an excellent freeware software package called IRView32 that is available for download. Optical Character Recognition software is available for use by TMCC employees by contacting the Help Desk.

The Transfer directory is accessible by anyone logged into the TMCC network. Because of that, it is strongly suggested that you move the file you successfully scanned from this location to your local hard drive or your own file space on the network. Approximately every 30 days, files within the Transfer and Xrxscan directories are deleted.

1. Select the E-mail tab or if not available select the "All Services" tab and then press the E-mail button (see below):
   
2. On the left-hand side under "Send:", select the "To..." button (see below).
   
3. This action will bring up the screen below that allows you to enter in the e-mail address of the individual to whom you wish to send the scanned file. As a convenience, the Xerox 430 Document Center will allow you to only enter in the first few letters of the e-mail address and then it will search for those e-mail addresses that most closely match the search pattern. For example, in the screen below, the first four letters were entered. When the "Enter" button is selected, the Xerox will search for the matching e-mail address.
   
4. The search results will display the e-mail addresses that most closely match the search query (see below). Ensure that the "E-mail Address" listed on the right hand side of the screen is correct. If it is correct, select the "Add" button. You now have the option to repeat the process and add additional e-mail addresses to send the scanned file. If you have completed adding e-mail addresses, select the "Done" button.
   
5. As shown below, if you have completed adding e-mail addresses to the Address List (see the right side below), then load the documents you wish to scan in the document tray and then press the Start button. This will scan the documents and send the scanned file to the e-mail address or addresses as an Adobe Acrobat PDF file.
   

To send a FAX from a Xerox machine with a printed confirmation

1. Place document to be faxed in the document feeder.
2. Enter Xerox User ID (TMCC) press 'Save'.
   
   
3. Enter 'Billing Code' (your Xerox PIN), press 'Save'.
   
   
4. After entering ID and Pin select the 'NETWORK SCANNING' tab.
   
   
5. From under 'TEMPLATES' select '@Fax.xst'
   
   
6. Enter fax number, Press 'Save'.
   
   
7. Enter 'Billing Code' (your Xerox PIN), press 'Save'.
   
   
8. Press 'OK'
   
   
9. Press the green 'Start' button
   
   

To Send a FAX from a Xerox machine with an emailed confirmation

1. Place document to be faxed in the document feeder.
2. Enter Xerox User ID (TMCC) press 'Save'.
   
   
3. Enter 'Billing Code' (your Xerox PIN), press 'Save'.
   
   
4. After entering ID and Pin select the 'NETWORK SCANNING' tab.
   
   
5. From under 'TEMPLATES' select '@Fax.xst'
   
   
6. Enter fax number, Press 'Save'.
   
   
7. Enter 'Billing Code' (your Xerox PIN), press 'Save'.
   
   
8. Enter 'Email address' (Your complete email address), press 'Save'.
   
   
9. Press 'OK'
   
   
10. Press the green 'Start' button
    
    
11. Your Fax confirmation page will be sent to your email.
    See Sample Confirmation Report

When using the Xerox copiers, walkup customers must enter their PIN into the Xerox Entry Screen in order to make copies (see illustration 1.1). The User ID will always be TMCC (must be all CAPITALS, it is a case-sensitive code). By pressing the square button to the right, an alpha keyboard will appear to allow entry. To enter numbers, press the Change Keyboard button. Once the User ID and Account ID (PIN) are entered, press the Enter button.

Overview

If you are a TMCC employee, you are required to use your individually assigned department or personal PIN, which was originally established for long-distance phone call authorization.

Most full-time employees have been issued two PINs: one for departmental use and one for personal use. Either of these two PINs will work with the Xerox machines. Departments will be billed based upon the PIN used. Authorized part-time employees will be given an individually assigned departmental PIN.

Student workers will normally not have PINs assigned. If student workers need to use the Xerox, then their supervisor must specifically request that PINs be issued. Please contact Central Services if you have questions about PINs.

A Xerox User's Guide is on our Document and Forms Web page that explains in detail how to enter the PINs from your workstation or from the Xerox. Any procedural questions about how to request a PIN be assigned to an individual or how to enter the PINs should be directed to Central Services at (5-7561).

Departments will be billed according to the following:

Please note: that a page is considered one side. Two-sided copies and prints are billed as two pages. Also note that the Xerox User's Documentation, which IT Operations has published, explains how to secure your PIN. Be sure you read and follow these directions carefully; otherwise, various logs and confirmation pages may print your PIN.

Remember to Keep Your PINs Confidential

When using the Xerox copiers for copying or faxing, walkup customers must enter their PIN into the Xerox Internal Print Accounting Screen (see below).

When printing or faxing from your computer, once the fax or print job is sent, you will be prompted to enter your billing code (same as your PIN). Enter in your departmental or personal PIN. If you do not remember your PIN, you can click on Browse Codes. You will only see the PINs assigned to you. Individuals are responsible for paying for costs incurred using personal PINs (see below):