Information Technology Operations (ITO)

ITO Goals

IT Operations is currently either planning or working on the following major projects:

College GoalsActivityOutcome
InfrastructureApplications StandardizationInstall and administer a standard suite of applications supported by TMCC IT Operations to ensure that support staff is trained and able to install and troubleshoot problems on specific applications
Asset managementAsset tracking demographics about the physical characteristics of each asset to include serial number, location, etc. Includes maintaining sensitive items inventory.
Automated software distributionEnsure that software installations and updates are automatically distributed to TMCC networked computers. All registered computers run the Applications Launcher at Startup.
Cable Plant and Microwave Connectivity ManagementPlan, install and maintain a stable, efficient, and reliable telephony and data cable plant, microwave, and network system. Plan, install, and implement network and telephony cabling at TMCC education centers that allows the college to concentrate on effective delivery of educational services.
Contract data managementDetailed knowledge of system warranties, license agreements, and approved vendors.
DonationsWork with vendors to provide donations in the form of discounts, equipment or services to TMCC.
Email system operation and maintenanceInstall and administer TMCC's Google Apps for Education Gmail, along with Google Apps Single Sign On Access website. Includes anti-virus and anti-spamming.
Firewall implementationInstall and implement a security firewall to protect TMCC networks from unauthorized access.
Help Desk ProceduresDefine and improve the level of service provided to TMCC faculty and staff by developing procedures for help desk call intake, response prioritization levels, and response activities
ITO StaffingProvide full time staffing for dispatch of calls to the IT Operations Help Desk
IT Staff TrainingTraining of IT Operations technical staff on network management, Novell and Microsoft network product maintenance and administration.
Manage and maintain the TMCC local area network, wide area network, and telephony systems.Provide a stable, efficient, and reliable communications network that allows the college to concentrate on effective delivery of educational services.
Network ManagementDetailed knowledge of each network connection address and location on TMCC campuses. Complete configuration for an IP-only data network. Allow only authorized users on the network. Become the primary domain name service for TMCC instead of SCS. Fault tolerant Web servers in place.
PC hardware vendor evaluationMonitor contracts with reputable hardware vendor to provide TMCC with desktop PCs and technical support.
Software licensing complianceEnsure that TMCC is compliant with all software licensing agreements to protect the college from fines levied by auditing agencies. Negotiate the best pricing for the college.
Student Technology Fee managementMaximize the amount of equipment that is purchased using the Student Technology Fee
Systems backup and recoveryEnsure that vital TMCC networked data are recovered during natural disasters, unplanned data losses, or security breaches.
System-wide disaster recovery plan implementationEnsure that vital TMCC networked systems are operable during natural disasters, unplanned outages, or security breaches.
Upgrade TMCC network operating systemsEnsure TMCC file servers are running the latest Novell and Microsoft network operating systems and patches.
Wireless NetworkingInstallation and maintenance of wireless LAN connections within the Dandini Campus and between the Dandini and Meadowood sites.
PartnershipsManage four phase internships with student interns or volunteersExpose Business and Computer Technology students to real-world situations encountered during interviews and work environments. Mentor volunteers and other TMCC workers in the computer field providing real-world experience.
Promotion of new technologiesMaintain awareness of various information technology products and training opportunities in the Reno area by other educational institutions and corporate partners. Actively participate in local network user groups.
PlanningCommitteesParticipate in TMCC and NSHE committees
New ConstructionPlan Network, Telephony and Cabling Infrastructure for new buildings
PlanningUpdate Vision and Goals
Quality CustomerSatisfaction SurveyDetermine customer satisfaction with services provided by ITO after responding to a help desk call.
Help Desk Service LevelImprove the level of service provided to TMCC faculty and staff by achieving an annual average of +70 rating on of scale of -100 to +100.
Help Desk WorkFlow Management SystemIncrease the number of completed assignments to 80%.
TechnologiesPBX OperationsPlan, install, and operate TMCC's PBX and Voice Mail system to include call accounting, system moves, adds, and changes, and system maintenance.
Website Creation and MaintenanceCreate and maintain website for ITO personnel and TMCC faculty, staff, and students for computer-related issues and procedures.

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