TMCC

Information Technology

IT Frequently Asked Questions

Below are answers to IT's most commonly asked questions.

FAQ Subcategory:

GeneralBack to Top

Does application services offer training/documentation for the software you produce?

Another benefit to in-house software development is the level of support that application services is able to provide after the software has been implemented. Application services offers training and various forms of documentation, depending on what the user and user consultant determine is necessary.

How do employees request a network account/access to the network or Internet?

To request a network account for any TMCC employee, the supervisor of the employee fills out the Network Access account application.

How do faculty and staff remotely connect (VPN) into TMCC?

Please read the TMCC VPN instructions.

How do I access my files from a remote location/the Internet?

Visit the Network/Remote Login Web page for detailed information on accessing files from a remote location/the Internet.

How do I access the Financial Data Warehouse remotely/away from TMCC?

Now that SCS has transitioned Financial Data Warehouse (FDW) to new, more secure servers, access from remote locations (on the road, at home) takes extra steps. SCS emailed: "These new servers are locked down more than previous servers. You have to be inside the NevadaNet network. If you have a VPN account at TMCC, establish that connection first, and then you should be able to get to the new server."

TMCC's Information Technology department has developed remote access for TMCC users using Citrix. This method has been tested on both Windows and Macintosh computers, including laptops, at TMCC and at home, and it works. First time access takes more time since your profile/Citrix must be established on your remote computer/browser connection; after that, entry is just a little slower than entry at work.

Follow these steps:

  1. Go to the TMCC Faculty and Staff web page
  2. Select "Applications" (top right icon)
  3. Select "Citrix Applications" (note: your Citrix user name and password are the same as the standard one you use for TMCC).
  4. For initial set up, accept and follow the steps that are requested.
  5. Once you have gone through the initial setup, then in the future, you will go to "Applications" - "Citrix Applications" - "Accept" - enter user name/password (same you use to enter TMCC system). You will then see the main screen in Citrix that includes "Financial Data Warehouse" as one of the icons to choose.
  6. Once you have selected the "Financial Data Warehouse" icon, be patient -- especially the first time. Even after initial setup, it will take several seconds for FDW to start.
  7. Select “permit full use” when asked. The SCS Financial Data Warehouse web page should now be displayed.
  8. Don't forget: at this point, use your FDW user name and password to log in, not your TMCC system user name and password.

How do I access the mainframe?

To gain access to the mainframe, you will first need to request access through the Network Application for Security Access (NASA).

Once you have been granted access:

  • Click on the QWS3270 Secure icon located in your programs, in the folder called QWS3270 Secure folder.
  • On the initial setup: if the host name is not already configured, enter "mustang.nevada.edu".
  • Accept the defaults until you come to the name for the session. This field is blank; enter whatever you'd like to name your session.
  • Continue to accept the defaults until installed, and click "Connect".
  • You will then be prompted to log in to the mainframe.

How do I access/save my files on the TMCC network?

Visit the Network/Remote Login Web page for detailed information on accessing/saving files on the network.

How do I check my TMCC email from home?

Click on the Faculty and Staff button (located at the bottom left-hand corner of the TMCC home page). Then, click on the "Check E-mail" button at the top of the next page. Enter your email user name and password and you will have access to your TMCC accounts.

How do I download Symantec Anti-Virus software for home use?

Download the How to Download Software for Home Use instructions.

How do I increase the font size for Windows icons?

By default, the font for the text in all of your Windows icons is 8-point MS Sans Serif. If you find this font to be a little too small or hard to read on your computer, increasing it is simple. Right-click on the desktop and choose Properties. Click the Appearance tab and choose Icon from the Item drop-down menu. Under Font at the bottom of the box, try bumping the size up from 8 to 10. Click Apply to preview it, and see if the change helps.

How do I log in to the Network?

How do I remove temporary and older files in Windows?

Your Windows operating system is a packrat. As you work, it collects a prodigious number of temporary files, and it does so for good reason: The \WINDOWS\TEMP, \WINDOWS\TEMPORARY INTERNET FILES and Recycle Bin files all exist to give you fast access to items you might need again. But there's a point of diminishing returns. And you can end up with hundreds of megabytes of these files, wasting space and decreasing performance as the operating system tries to wade through the rubbish. To keep the trash to a manageable minimum, periodically run Disk Cleanup from Start/Programs/Accessories/System Tools.

I called IT Customer Service over a week ago and no one has replied yet.

Each job is assigned a priority as it is called in. This priority is based on several factors, including the severity of the problem, number of people affected, and current work load. Given the amount of jobs we have and the amount of staff available to respond, the goal is a 7 working day turnaround for the 3E type calls.

2.0 FTE currently supports 500+ workstations covering all five TMCC college locations. The average work request takes approximately 1 hour for a technician to complete, which means that 60 work requests can normally be handled per week. However, each week we typically have anywhere from 75 to 125 jobs pending (with the assumption that the job can be done in one hour). For example, there have been occasions when the staff has already dedicated 20 hours of research into a problem and it still isn't resolved. Please be patient as we work to solve all the pending jobs.

What are some useful tips for use with my computer?

Read through the Tips FAQs for information on how to help you operate your system with peak performance:

What are the rules for using email?

  • Include a clear and specific subject line.
  • Edit any quoted text down to the minimum amount needed to make the message clear.
  • Read your own message a few times before sending it to preclude inaccuracies or embarrassing replies.
  • Think about how the recipient of the message might react to your message.
  • Check your spelling and grammar use.
  • Do not curse, flame, spam or USE ALL CAPS in your message. All are considered bad email etiquette.
  • Do not forward any chain letters
  • Do not use email for any illegal or unethical purpose.
  • Realize that email is a public, not private medium. All e-mail generated on and received by TMCC computer systems can be subject to review by TMCC.

What do I do if I can't login to Windows or Citrix?

  • Check for any typos in your login name or password.
  • Make sure that Caps Lock is not on (passwords are case sensitive)
  • Check to see if you can use Internet Explorer or Firefox.

What is the best way to contact the Faculty/Staff IT Customer Service?

There are multiple ways to contact IT Customer Service:

  • Phone: 775-673-7800 for faculty and staff.
    • Press 1 to speak to an IT Customer Service representative during operating hours
    • Press 2 to leave voicemail immediately
    • Press 3 for Emergency Hotline
  • Walk-in: Red Mountain 205.
  • Email: ITCustomerService@tmcc.edu
  • Web: Go to IT Customer Service and then click on the "Contact Us" link you prefer to use (email or web contact) for faculty and staff support from IT Customer Service.
    • Alternatively, customers can go to Faculty and Staff and click on the "Service Request" icon.
    • Next click on the "IT Customer Service" icon.
    • When the Service Request system page loads, click on "New Request".

What is the Faculty/Staff IT Customer Service?

IT Customer Service provides computer workstation technical support for administrative staff at Truckee Meadows Community College. In addition, we take work order requests for Academic Computing, network, and telephone problems as well as for Media Services (multimedia and Elmo, LCD or slide projector technical problems, and Information Technology software application or database problems). Once IT Customer Service receives the call, a work request is created and dispatched to the appropriate personnel.

What should I do if my computer isn't working?

Call or send an email to IT Customer Service. Try to have as much information about the problem as possible before calling, such as:

  • How long has the problem been occurring?
  • Did you make any changes just prior to the problem?
  • Did you install any software just prior to the problem?
  • Write down any error messages exactly as they appear

In many cases, we can help you fix the problem over the phone if we have enough information.

When can I use the computer labs?

Visit the computer labs hours Web page.

Why does it take so long to get new software installed?

All administrative computers are delivered with a package of supported software that includes everything needed to use the computer workstation effectively. Therefore, requests for additional software receive a lower priority when entered in the WorkFlow job queue. In addition, since TMCC does not have a blanket software license for all software, we will not install any software unless the customer has a valid license for it. Also, there are compatibility issues-we will not install software that is incompatible with the standard administrative software image for TMCC.

CitrixBack to Top

How do I access Citrix applications from a Macintosh computer off campus?

  1. Open Safari, and go to the Citrix website;
  2. Select "Downloads" at the top of the page;
  3. On the left side of the window under "Downloads", select "Citrix Receiver" located in the "Select Product" drop-down menu;
  4. Under "Select Download Type", choose "Receiver for Mac";
  5. Select "Find";
  6. Select "Receiver for Mac 11.8" (or most current version);
  7. Select "Download " (located in the bottom right corner of window);
  8. Select "Yes, I accept" for End-User License Agreement;
  9. Select "Download Now" (if Java is out of date, a message pops up: select "Download Java" and install latest version);
  10. Select "Save" to save the "Citrix Receiver" icon to your Desktop;
  11. In the download window that pops up, you will see Citrix Receiver downloading. When you see it is at 100%, select "Quit" and close the download window;
  12. Double-click the Citrix Receiver icon on your desktop to install;
  13. Double-click the "Install Citrix Receiver" icon;
  14. Select "Continue" to install;
  15. Select "Continue" at the Citrix(R) License Agreement;
  16. Select "Install";
  17. Type in your username and password, if necessary, and select "Install Software" (if you do not have administrator rights, and this is a TMCC owned computer, contact IT Customer Service to do the install);
  18. When the Citrix Receiver is completely installed, you will see the message, "The installation was successful"; select "Close";
  19. If using a wireless connection, login to the TMCC CISCO VPN with your TMCC network username and password in order to bypass TMCC's firewall and connect to the TMCC Citrix Receiver);
  20. Type "citrixweb.tmcc.edu" in the address bar of your browser and enter;
  21. Select "Accept";
  22. Type "citrixweb.tmcc.edu" for the server address and select "Next";
  23. Citrix Receiver opens, select "Log on";
  24. Type your TMCC network account username and password in the "Welcome" window (if using the Google Chrome browser and the "Click Install to access your applications" window appears, select "Skip to Log on" and the "Welcome window appears);
  25. Select "Log On" and you are in Citrix Applications.

How do I get a Citrix account established?

New Accounts: For customers who need to access the Citrix system, please complete a NASA form (available via Network Access). Then, contact IT Customer Service to determine if the printer is compatible to be used with the Citrix system.

How do I log into the Citrix system?

To log into Citrix:

  1. from the TMCC Faculty/Staff page, select the application menu (i.e., the paper and gear icon). This will bring you to the ITS Software/Applications page.
  2. Next, select the Citrix icon (i.e., the monitor and gear icon).
  3. Select "Accept the TMCC Network Telecommunications Use Statement".
  4. Next, input your user name and password. NOTE: you must enter the same password that you use to log into the TMCC network.

When I send a print job to my printer from the Citrix program, it either doesn't print or all that prints is gibberish.

Citrix users must have a "Terminal Server" compatible printer as their default printer. Typically, this is a laser printer. Desk-jet/ink-jet printers are not configured for successful printing over a network and are not supported on the TMCC Citrix system. Redirection of your print job to a nearby Xerox printer works fine. Contact IT Customer Service to determine if your laser-printer is supported by Citrix.

Copyright and FilesharingBack to Top

What is a copyright?

Copyright is a form of legal protection provided by United States law (Title 17 U.S. Code) that protects an owner's right to control the use of, whether by reproduction, distribution, performance, display or transmission of a copyrighted work.

Any activity that violates these protections, such as downloading and/or sharing copyrighted works without the owner's explicit permission, is in violation of United States law and is not an acceptable use of the TMCC network.

What are copyrighted works?

Copyrights protect "original works of authorship", including:

  • Books, articles and other writings
  • Songs and other musical works
  • Movies and television productions
  • Pictures, graphics and drawings
  • Computer software

What happens if you are caught breaking copyright law?

If it comes to the attention of the college that an individual is using TMCC computer equipment and/or network access to violate copyright law, TMCC will take action to stop such activities, including removing network access.

In addition, violations of copyright law can lead to criminal charges and civil penalties. Under current copyright law, criminal cases of copyright violation carry a penalty of up to five (5) years in prison and a $250,000 fine.

What is the Higher Education Opportunity Act (HEOA) legislation?

The Higher Education Opportunity Act (HEOA) contains three general requirements on controlling unauthorized file sharing at colleges and universities. These requirements are:

  • An annual disclosure to students describing copyright law and campus policies related to violating copyright law.
  • A plan to "effectively combat" copyright abuse on the campus network using a "variety of technology-based deterrents."
  • Agreement to "offer alternatives to illegal downloading."

Does anything happen if I download copyrighted material off-campus?

Off-campus Internet Service Providers (ISPs) are not subject to the Higher Education Opportunity Act (HEOA). Instead, these companies are subject to the Digital Millennium Copyright Act (DMCA).

Off-campus ISPs can shut off internet service once they receive a copyright infringement notice. Students are liable for illegal copyright actions whether on-campus or off.

What is the most common copyright violation at TMCC?

The single most common source of copyright violation notices are peer-to-peer (P2P) programs. It is important to understand that the vast majority of files shared using these programs are done so in violation of copyright law.

While P2P programs are not illegal in and of themselves, they can be used in illegal ways.

What are the risks of file sharing?

First, file sharing violates the TMCC user agreement. You run the risk of being blocked from using the TMCC network. If you are a repeat offender on the TMCC network, your dean will be notified.

If you are downloading copyrighted material without the owner's permission (music, movies), you are breaking the law. You could face steep fines and prison time.

Users connected to file sharing programs may unknowingly allow others to copy their files. Users unwittingly download viruses, spyware and malware. File sharing increases the risk that you may facilitate a security breach of the TMCC network. Since file sharing can allow hundreds of users to access your computing resources, your machine's operating speed suffers.

What are legal alternatives to peer-to-peer (P2P) programs?

Both the Recording Industry Association of America (RIAA) and the Motion Picture Association of America (MPAA) have web sites that list legal alternatives to illegal P2P.

Visit the http://www.whymusicmatters.com/ website for legal alternatives to P2P.

Google AppsBack to Top

Where can I find answers to questions or concerns I have about TMCC's use of Google Apps for Education?

Please read the Google Apps concerns.

Mobile DeviceBack to Top

My voicemail password is not working. How do I reset my voicemail password with Verizon on my Moto Q9?

Dial 611 and you will be prompted on what to do to reset your voicemail password.

What is the procedure for setting up Mobile Devices such as: PDAs/Smartphones/Blackberries?

Make certain that your PDA, Smartphone, Blackberry, or other Mobile device is fully charged before setup.

  1. Contact IT Customer Service
  2. Help Desk will coordinate a time to move your GroupWise mailbox.
  3. After your mailbox is moved, an appointment will be scheduled to assist you with activation, software installation, and/or Synchronization settings.

What is Verizon Technical Support's phone number?

1-800-922-0204

Which type of mobile device is best for my needs?

Information regarding the various mobile devices, accessories, and plans is available through AT&T Wireless, Sprint or Verizon Wireless.

Verizon Wireless Discounts

  • 18% discount off of the monthly access fee on qualifying voice plans with a monthly access fee of $34.99 or higher;
  • 25.0% off all accessories.
  • Some mobile devices are free with signup.
  • These discounts apply for Business and/or Personal purchases.

TMCC's Verizon Support representative is Chanin Mierau. To be eligible for the above discounts through Nevada System of Higher Education and for information regarding the type of PDA, Smartphone, or Mobile Device that is best for you, use the contact information below.

Verizon Contact Information

Telephone: 775-722-0099
Email: chanin.mierau@VerizonWireless.com

AT&T Wireless Discounts

15% Service Discount on AT&T through "State of Nevada." Provide institution identification at a store to add this discount.

Why are my appointments, and/or contacts, duplicating?

Selecting Merge in the Synchronization settings may cause duplicates. The data on the server combines with the data on your device. It is best to select Refresh. The data on the server replaces the data on the device.

Why is my battery running low?

Make certain that your wireless connection is disabled when not in use. If the wireless connection is enabled when not in use, your battery will run down quickly. You may also purchase a longer lived battery.

Why is my PDA/Smartphone/Palm/or other Mobile device continuously trying to connect with the Wireless?

Your wireless connection is enabled. Disabling your wireless connection when not in use will prevent your PDA from continuously trying to connect with Wireless. Disabling the wireless connection will also prevent your battery from running down so quickly.

Network PasswordsBack to Top

Why is password protection so important?

Passwords are one of the first lines of defense that users have to protect their systems. Unfortunately, people are not accustomed to remembering difficult passwords consisting of numbers and weird characters. The ever-increasing number of passwords required to work in today's world only makes this problem worse. Many people have compensated for this problem by writing down their password and keeping that information in an unsecured area, like stuck to a computer screen.

One of the first things a hacker will attempt to do against a system is run a program that will attempt to guess the correct password of the target machine. These programs can contain entire dictionaries from several different languages. In addition to words found in dictionaries, these programs often contain words from popular culture such as science fiction movies and novels.

Hackers like to attack people's weaknesses. One of the major weaknesses is the reluctance to remember several, long, difficult-to-guess words such as passwords. Therefore, once one is chosen, the likelihood that the same password is used for several accounts is very high. This is similar to the problem with default passwords because users have a tendency to keep the same password for a long period of time, thereby allowing the attacker that much more time to gain access to a system.

Remember: If you allow others such as a friend or colleagues to use your account you are:

  1. Violating TMCC's Information Technology and NSHE policy and procedures
  2. Responsible for any act that person might do while they use your account. You have a responsibility for your account and what happens with it.

What is the probability of someone guessing my password?

The following table is provided to give you an idea of your password's security.

Characters In PasswordProbability of Guessing the Password
1 1 in 10
2 1 in 100
3 1 in 1,000
4 1 in 10,000
5 1 in 100,000
6 1 in 1,000,000
7 1 in 10,000,000
8 1 in 100,000,000

As you can see, the longer your password is the harder it would be to guess. Passwords on our systems are encrypted so even the staff cannot determine what your password is. If you forget your password we cannot retrieve your old one. The best we can do is issue you a new password. If you have forgotten your password contact IT Customer Service.

What can I do to ensure that my network password is strong?

Mix numbers and letters. Mnemonics and numbers in a word can be your best friend. A mnemonic is a formula or rhyme to help you remember. Examples of mnemonics are:

  • My four children are wonderful when they're sleeping (m4cawwts)
  • My anniversary is April 4 remember that date (maia4rtd)
  • Ali Baba had forty thieves (abh40t)

Try substituting letters for numbers (or vice versa), such as : E equals 3, I equals 1, O equals 0 (zero), for equals 4, two equals 2, B equals 8, see or sea equals C, etc. For example:

  • Use r3dj3llo instead of redjello (substitute the E's with 3's)
  • Use Bcl1nt0n instead of bclinton (substitute I & L with 1's and O with zero)
  • Use j0hn80y instead of johnboy (substitute the O's with zeros & the B with 8

It is important to remember though, that any password can be guessed if given enough time. Therefore, it is important to change your password within the amount of time it would take an attacker to guess it. For example, with the previous examples it may take an attacker 60-days on a very fast computer to guess them. In order to ensure your system's safety then, you must change your password before those 60-days come to an end.

Service RequestBack to Top

How do I check on an existing TMCC Service Request?

To check on an existing service request, choose a department, then press the "Home" button and scroll down the page a little; your work request and the status of each one you've submitted will be displayed here. To view the details of a service request, click on the text located in the title area.

How do I sort my TMCC Service Requests?

After choosing a department, select the drop down list arrow next to the "My Request" box found above your displayed request. You can sort your request by: My Request, My Active Request, My Completed Request, Departmental Request, My Request in all Workspaces, and Global Instances.

How do I submit a TMCC Service Request?

To submit a new service request, choose a department and click the "New Request" button. Fill in or confirm the information the required fields. Press the save button to submit your request.

What are Global Incidents on TMCC Service Requests?

Global Incidents are incidents that are currently affecting other users. If you are experiencing the same incident, you can subscribe to the Global Incident and be notified when the incident is updated and resolved. To view the details of a Global Incident, click the title. To subscribe to a Global Incident, select "Subscribe".

What can I do with the Knowledge Base on TMCC Service Requests?

p>Customers can use the Knowledge Base to view, search, and report on solutions in the Knowledge Base. The Knowledge Base provides solutions to common problems, answers to frequently asked questions, patches, documents, and more. By searching the Knowledge Base before submitting a Service Request, the customer has the opportunity to find the information he or she needs quickly and without waiting for a response from the support team.

The following sections detail how customers can find Solutions in the knowledge base.

Note: the Knowledge Base button will only be available in workspaces that have a Knowledge Base activated and populated with information.

What reports can I run on TMCC Service Requests?

You may choose from three pre-defined reports: My Active Request, My Organization and All Solutions. Reports can be viewed in three different styles or exported to a .txt file.

ServicesBack to Top

How do employees begin new phone service or move/change an existing phone service?

To receive new service or change an existing service, a IT Customer Service Request is needed. To determine your needs, you may contact IT Customer Service.

In your request, please provide the following details:

  • Building
  • Room
  • Phone jack number (on the faceplate)
  • When needed
  • Name of customer of use phone
  • Department
  • If access to long distance required
  • Voicemail desired
  • Account to bill (if new phone required)

If clarifications are needed, our telephone technician will contact you directly. There will normally be a standard 5 working day turn around on most orders. If you are expecting a large move or change please notify us in advance as soon as possible.

How do I establish a network and email account?

You must fill out a Network Application for Security Access (NASA) form online.

How do I establish a telephone calling card account?

The best process is to purchase a calling card with pre-billed minutes from a local store.

How do I establish data connectivity or get data wiring installed?

Contact IT Customer Service and provide exactly where the data drops should be installed; how many, and account number to bill.

How do I obtain an IP Address for network and Internet access?

Contact IT Customer Service and provide the following information:

  • Customer name
  • Department
  • Building
  • Room location
  • Date jack number

How do I purchase a phone, headset, or headset volume control?

Contact IT Customer Service and provide user name and account to bill information.

How do I register with the password reset system?

Please follow the instructions in the Faculty/Staff Password Reset Instructions document.

How do I request phone repair?

Contact IT Customer Service and provide the following details:

  • Building
  • Room
  • Phone jack number (on the faceplate)
  • Description of problem
  • Name of customer affected
  • Department
  • Account to bill (if AT&T intervention required)

How do I reset my TMCC administrative access password?

Please follow the instructions in the Faculty/Staff Password Reset Instructions document.

How do I set up a phone conference call for more than 3 participants?

To set up a phone conference call for more than 3 participants, you must contact IT Customer Service. IT needs at least a one day advance notice unless you need specialized equipment (i.e. a dedicated conference phone), in which case we need at least 3 days notice to ensure the room when the phone conference will occur has the correct type of port.

How do I update my phone display information?

Contact IT Customer Service with updated information.

How do TMCC Faculty and Staff download Antivirus software for use on home computers?

Download and follow the instructions to receive Antivirus software.

Please note: software is available for full/part-time faculty or staff only (not students or student employees)

Download Anti-Virus Instructions

What can I do on the self-service password management system?

  • If you forget your password, you will be able to reset it yourself without calling IT Customer Service.
  • If you get locked out of your account, you will be able to reset it yourself, without calling IT Customer Service.
  • If you want to change your password reset registration information, you will be able to change it yourself, without calling IT Customer Service.

Where can I go if I have a question about the features or use of telephones or voicemail?

Contact IT Customer Service with specific questions.

Who do I contact for long distance billing questions?

For current information on long distance billing, please see our Billing and Fees page.

TipsBack to Top

How do I browse my computer via the address bar?

You may not have noticed that you can put an Address Bar on your Taskbar by right-clicking on the Taskbar and selecting Toolbars, Address. With an Address Bar on your Taskbar, you can open any Web page at any time merely by typing the URL and hitting Enter. Windows will automatically launch your browser and open the page. You can also browse files on your computer using the Address Bar.

For example, type:

C:\

and you'll see a list of all the files and folders on your C: drive. If you like, you can scroll through these files using the scroll bar on the right edge of the Address Bar, and open the file and folder of your choice by clicking on it.

How do I drag items to the Windows taskbar?

If you're navigating through folders and you realize that you want to move a file, you can always drag and drop it to an open folder. However, if your desktop is particularly cluttered with open windows, there's a little trick to dragging a file to a desired window. Drag it to the Taskbar window and hold the file in place. After a second, the corresponding window on your desktop moves to the top of the pile, and you can just drop the file in place.

How do I enable Quick View for specific file types?

With many types of files, you're given an option called Quick View when you right-click the item. Quick View allows you to get a quick look at something without having to open the potentially cumbersome application associated with it. If you wish to be given the Quick View option for a specific kind of file, you need to designate it as such in the File Types box. In any folder, go to View, Folder Options and click the File Types tab. Select the kind of file you want to use Quick View for, and click Edit. Check the Enable Quick View For box, and then click OK twice.

How do I move through folders quickly in Windows?

Ever open the Windows folder? The number of files in there is absolutely staggering, and can be hard to sort through. If you have an idea what you're looking for in any folder, you can jump to a file just by typing in the name. Type "P" to jump directly to the P's, without having to use the scroll bar. And if you type a sequence of letters, Windows will move to the file that matches, if any.

How do I put a Web page on my Windows taskbar?

If you have a Web page that you access constantly, such as a ticker with stock information, you can put a link to that page directly on your Taskbar so that it's visible whenever you connect to the Internet. Right-click your Taskbar and select Toolbars, New Toolbar. Type the complete Internet address into the box that appears, and click OK. A tiny version of the Web page appears on your Taskbar.

How do I search for files by date in Windows?

If you really need to find a file on your computer, but can't for the life of you remember what you named it, you can always try searching for it by date. As long as you have a rough idea of when you were working on the file, you probably won't have any trouble. To search for files by date, press Windows Key-F to open the Find box. Then click the Date tab. Click the Find All Files button and select Modified, if you want to search for the file based on when you last remember modifying it. Click Between and fill in the date range you want to look for, and then click Find Now.

How do I sort programs by name in Windows?

How do you get the items in your Start menu's Programs Folder to appear in alphabetical order? Every time you add a new program, after all, it's added way down at the bottom of the list. It's a good trick to know, and one you can also use to alphabetize your Favorites menu. Just click Start, Programs and then, with your cursor in the Programs area, right-click and select Sort By Name. All your programs and program folders will be arranged alphabetically.

What is the keyboard shortcut for minimizing Windows icons?

Want to minimize an open window without reaching for the mouse? A keyboard shortcut should do the trick. Just press Alt-Spacebar, then N, in just about any program, and the currently selected open window closes.

Voice MailBack to Top

How do I change my location and availability in the voicemail system?

Dial into your voicemail box. At the Main Menu prompt, press [ 5 ] to enter Change Availability and Location sub-menu. Within this sub-menu, pressing [ 1 ] announces your current availability and location, [ 2 ] through [ 9 ] changes your location, and [ # ] toggles your availability between Available and Unavailable.

How do I change my voicemail password?

Enter the voicemail system, enter your current password. You are now at the main menu.

  • Press [ 9 ] for Mailbox Options.
  • Press [ 9 ] for Change Password. Follow the prompts from the system.

How do I change the greeting that callers hear?

The greeting that callers hear is controlled by your location as set in the voice mail system. Please see the FAQ: "How do I change my location and availability?" for instructions on how to check and change your location and availability.

How do I check my location and availability in the voicemail system?

Dial into your voicemail box. At the Main Menu prompt, press [ 8 ] to check your current availability and location.

How do I get into voicemail?

At the dial tone, press * 5 from your telephone (or your mail button on a 12 button telephone). If you are calling from another telephone on campus, dial 5-8200. This will put you directly into the Call Courier Voice Messaging System. Press #, enter your mailbox number, and follow the prompts. From off campus dial 775-673-8200.

How do I know if I have voicemail messages?

If you are using a 12 or 30 button telephone, the voice mail button will light up.

How do I leave voicemail?

  • Press * to "backup" to the previous menu.
  • Continue to press * until you hear "Goodbye".

How do I make a voicemail distribution list?

To create the a distribution list:

  • Go to Setup Options (9) from the Main Menu, then Distribution List Options (5). Select
  • Create a List (1). Enter a 1 to 4 digit number to identify your list then press #. Record a voice tag to identify the list. Press #
  • When you have finished recording. Now you may add mailboxes to your list. Enter the mailbox number to add and press #.
  • You may add other distribution lists to this list if you wish. When you are done adding to the list, press #.
  • To use the list, select Send Messages (2) from the Main Menu. When prompted for a destination, enter the number you assigned to the list followed by #. You will hear you voice tag to confirm you selected the correct list. Complete the message as you normally would.

How do I program my telephone voicemail with an extended absence greeting?

An extended absence greeting is enabled through the greeting override feature. The first step is to record your extended absence greeting. You have the option of recording up to 9 different greetings. The default greeting you recorded when you set up your mailbox is greeting number 1. You will record a new greeting and identify it with a number.

To record your extended absence greeting:

  • Select Setup Options (9) from the Main Menu, then Mailbox Setup (1), Scheduled Greetings (3), and Record Greetings (2).
  • Enter the number of the greeting you wish to record. This should can be any number 2 through 9. Be sure to remember which number you used. Follow the prompts to record your greeting.
  • To activate your extended absence greeting, go to message override. This is option (3) on the Scheduled Greeting menu or (7) from the Main Menu. You have 3 override options: override for the rest of the day, override indefinitely, or schedule an override. The first two should be fairly straight forward. To schedule a greeting, you will be prompted for the starting and ending times and dates for your greeting override. Once you have specified the override option, you will be prompted for the greeting number to use. Specify the greeting number assigned in the previous paragraph.
  • Deactivating your greeting override is either automatic or manual. If you used the "Override until the End of the Day" or "Scheduled Override" options, your normally scheduled greeting will play for callers at the end of the override interval. If you selected "Override Indefinitely" or you return prior to the end of your scheduled override period, you can deactivate the override by choosing (7, 2) from the main menu.

How do I record greetings for my voicemail?

Enter the voice mail system, enter your password. You are now at the main menu.

  • Press [ 9 ] for Mailbox Options.
  • Press [ 1 ] for Record Greeting.
  • After pressing [ 1 ] in above step, the system will present you with a list of greetings that you can record. Press the number that corresponds to the greeting you wish to record.

How do I retrieve a deleted message from my voicemail?

Enter the voice mail system, enter your current password. You are now at the main menu.

  • Press [6] for Listen to Messages in Deleted Folder.
  • While listening to the message, press [1] to move the message back to your Inbox.
  • To permanently delete your message, press [3] while listening to it from within the Deleted Messages folder.

Warning: Messages are only stored in the Deleted Messages folder for 7-days.

How do I save messages or replies I send to others in my voicemail?

To get a copy of your replies or messages, add yourself to the destination list. For distribution lists, you can include yourself on the list.

How do I skip a voicemail message?

To skip a message while leaving it's status the same (i.e. unread messages are still marked as unread), press [#] while listening to the message. To skip a message and mark it as Read, press [2] while listening to the message.

How do I to send a "read receipt" so I know if a person has received a voice message?

The read receipt is called a delivery report on this system. Please keep in mind that this feature was designed to report on messages delivered to many individuals. Some of the options seem a bit odd when applied to only one recipient.

  • The first thing you should do is define your default report configuration. To check your configuration, choose Setup Options (9) from the Main Menu then Delivery Report Configuration (7) and Review Report Configuration (1).
  • To change your report configuration, choose (2) from the Delivery Report Configuration menu. There are 4 parameters you will have to define:
    • Media R12; The report can be in the form of either a voice message or a fax.
    • Destination R12; You may send the report to your mailbox, a local fax, or somewhere else.
    • Expiration Time R12; This "forces" the generation of a report, even if the message is not "read".
    • Format R12; Either one summary report or a report for each destination.
  • You enable a delivery report at the time you send a message. After recording a message, you are presented with a number of Record Options (review recording, re_record, etc.). When are satisfied with your message, press # to go on the Send Options message. Select option (6) to generate a delivery report. You may select the system default report, your personal default report or customize the report for this message. If you have configured your personal default as described above, simply select that option. The report will be generated when either the message has been "read" or the expiration time is reached.
  • You can also force a delivery report but only if you requested a report at the time you sent the message. To force a report, choose option (4) from the Main Menu. When the time and date of the message you want a report on is announced, press #.
  • The report will be sent to the destination you specified in the report configuration.

What is my mailbox number for voicemail?

Your mailbox number is your 5-digit telephone number (begins with a 5).

What is my temporary (default) voicemail password?

Your temporary (default) password is used the first time you access voice mail. This temporary (default) password is your 5 digit telephone number. After you enter this temporary (default) password, you will be prompted to enter in your own secret password. DO NOT FORGET YOUR PASSWORD! Otherwise, you will be unable to access your voice mail until you call IT Customer Service and request that it be reset.

WirelessBack to Top

How do I configure my laptop or device to connect to TMCC's wireless network?

Read the wireless device hardware configuration requirements.

Read the wireless configuration instructions for:

XeroxBack to Top

How do I clear a session after using a Xerox?

 See the IT Xerox Guide.

How do I fax from my computer using Xerox?

 See the IT Xerox Guide.

How do I print to the Xerox?

 See the IT Xerox Guide.

How do I scan to email using a Xerox?

 See the IT Xerox Guide.

How do walkup customers fax using a Xerox?

 See the IT Xerox Guide.

How do walkup customers log in to a Xerox?

 See the IT Xerox Guide.

What is the cost of the Xerox service?

 See the IT Xerox Guide.