Controllers Frequently Asked Questions (FAQs)
Are payment plans offered to help me pay my balance?
Our payment plan will divide the total cost into 3 equal payments. You can sign up for this plan by logging in to MyTMCC. Click on "Student Center". Scroll to the "Finances" section and under the drop down menu that says "Other Financial" select "Enroll in Payment Plan". Carefully read the instructions and regulations and complete the process. If you have difficulties in enrolling in the payment plan contact the controller's office.
Can my parent/spouse/third-party contact your office regarding my account?
No. When a student turns 18 years old or enters a postsecondary institution at any age, all rights belong to only the student.
On the other hand, FERPA provides ways in which a school may share information from a student's education records with parents/spouse/third-party with the student's consent. The student will need to come in to the controller's office and sign our consent to release form; however, be aware that this consent release is only for the controller's office. If you would like to have your information released by other departments you will need to sign separate consent to release forms at those departments.
How do I pay for my classes?
How do I receive my refund if I dropped my class during the refund period?
Non-financial aid refund checks are issued at the end of the 3rd week of instruction. If you need your refund earlier please request your refund by contacting the Controller's Office.
How do I set-up direct deposit for my financial aid or refund?
Log in to MyTMCC. Click on your "Student Center". Under the "Finances" section, click on "Enroll in Direct Deposit". You will click on "add account" and it will ask for your bank account number and your bank routing number click "save" and you're all set. Please enter all information carefully because this will be the account that your refund will go to.
I did not receive my check/my check was sent to old address/I lost my check, how do I request a replacement check?
To request a stop payment/replacement check you will need to come in to the Controller's Office, complete a stop payment request form and submit it to the controller's office cashier's window. The request will be processed within 5 to 7 business days. You will be notified when the replacement check is ready to be picked up in the controller's office.
I dropped a class but it still shows I have charges due, how do I fix that?
Log in to MyTMCC. Click on "Student Center". Under the "Finances" section, click on "Account Inquiry" which will display your balance and let you know if there are any charges due. If there is still a balance and you are certain there should not be, contact the Controller's Office immediately for assistance.
I was dropped from my classes due to non-payment; can I re-enroll back into my classes?
The controller's office does not have the authority or access to register students for their classes. If you were dropped before the semester started, you will need to re-register for your classes on your own. Otherwise, contact Admissions and Records. If you can be re-enrolled into the class, you will be expected to pay for the course/courses immediately.
I was told my funding was disbursed, what does that mean?
When funding is disbursed that means the funds are applied to your student account to pay for any outstanding balance. If funding is not enough to cover your balance, you will need to pay the remaining balance. If the funding exceeds the balance amount it will have to go through our refund process and you will either be mailed a check or have the funds direct deposited to the bank account (if you previously enrolled in the direct deposit process).
What if my check for payment was rejected by my bank?
You are responsible for the original amount of payment and a $25 return payment, additionally a hold is placed that will not allow you to add or drop classes. As you now have a balance due, you may be subject to enrollment cancellation.
What is the difference between payroll and student refund direct deposit?
- Payroll direct deposit is for student workers that would like their check direct deposited into their bank account and is available through human resources.
- Student refund direct deposit is for any refund from your student account that may become available to you to be deposited to your bank account and is available for all students in MyTMCC.
When are my due dates for the charges on my account?
Log in to MyTMCC. Click on "Student Center". Under the "Finances" section, there is a drop down menu that says "Other Financial". Choose "Charges Due" and select the blue "go" button beside it to view your charges due and dates due.
When will I be billed for the use of the TMCC facility/room for our scheduled event/activity?
The TMCC Scheduling Office will mail an invoice after your event has taken place. Invoices will be paid through the TMCC Controller's Office by check or credit card.
When will I receive my financial aid refund?
After financial aid funds have been applied to your student account, and if funds remain available for a refund, one will be processed in a timely manner, usually within 3–7 business days.
Where can I get more information about tax relief programs for college tuition?
There are several tax programs for TMCC students. The Hope Tax Credit, the Lifetime Learning Tax Credit, Employer-Provided Education Assistance and Student Loan Interest Deductions. In January you will receive in the mail the 1098T itemizing tuition paid for the previous year. For more information, contact your tax advisor or visit Financial Aid.
Who do I contact for National Guard waivers, GI Bill questions, Nevada pre-paid tuition, vocational rehab or third-party payments?
Special circumstances happened and I never attended classes or dropped on time for a refund, who I can contact to see if there is an exception so I may receive a refund.
Students are responsible to drop their classes during the 100% refund period whether or not they attend the class. If you have extenuating circumstances, you may complete the refund request form and turn it in to the admissions and records office.
What happened to the discount rate for students living in neighboring California counties?
In 2011, the Nevada System of Higher Education (NSHE) Board of Regents discontinued the "Good Neighbor" tuition rate.
If you had been attending TMCC using the "Good Neighbor" tuition rate continuously up to fall 2011, you will be grandfathered in, so long as you continue attending TMCC continuously.
New students from qualifying "Good Neighbor" counties may apply for the Western Undergraduate Exchange (WUE) rate; however, you must apply by the deadlines for the semester in which you first enroll: June 1 for the following fall semester, and by Oct. 1 for the following spring semester.
More FAQs are available! Search through all TMCC's frequently asked questions.