TMCC

Assessment and Planning

AUR Process and Procedures

  1. Parameters
    1. This plan covers non-academic units. These are administrative and support units with no academic instructional responsibilities.
    2. The Assessment Program will operate annually and on a 5-year cycle. If warranted, additional reviews may be required.
  2. Preparation
    1. As part of the planning process, an orientation meeting for all units will be conducted by the President or their designee. The meeting will outline the annual planning process and timelines while emphasizing the institutional focused initiatives for the coming planning period.
    2. During the 5th year review cycle, Senior staff for each unit will determine with the unit planning leader the membership of the unit's self-study committee. It is recommended that the self-study committee be large enough so that the unit as a whole is represented. Multiple perspectives are a critical part to undergoing a self- study of the unit.
    3. An orientation meeting for each unit under the 5-year review will be conducted by the designated senior staff and the TMCC Institutional Research office. This orientation meeting will introduce the purpose, concepts, principles, and procedures of the assessment process. This orientation will also review the timeline for the 5-year review process.
  3. Review Process
    1. Unit Employee Survey: The TMCC Institutional Research office will survey employees of the unit to obtain information about operations, structure, and culture. These surveys will allow for the breakdown of the data by employee status (student, faculty, staff members). The institutional research office will assist in the development of the survey, administer the employee questionnaire, oversee the data processing, and submit a report of the survey results to the self-study team and the relevant senior staff member. The unit will utilize the findings of the survey in its self-study and will attach a copy of the report as an appendix to the self-study report. These surveys will be standardized surveys across the college's units to provide comparable data across units. Units may collect additional data, as they deem appropriate. (An employee satisfaction survey example is available from the institutional research office.)
    2. Customer Feedback: The institutional research office will obtain customer feedback addressing the needs, expectations for, and evaluation of the unit's services and programs. The unit under review will compile a list of targeted users (5-10 faculty, 5-10 representatives from other departments, students) to complete the survey. The appropriate senior staff member may add/delete members to this list to ensure adequate sampling of users. The unit will utilize the findings in its self-study and will attach a copy of the report as an appendix to the self-study report. These surveys will be standardized and utilized across the college's units in order to provide comparable data. Units may collect additional data, as they deem appropriate. (A customer satisfaction survey example is available from the institutional research office.)
    3. Self-Study: The unit self-study committee will conduct a self-study that addresses the questions and follows the format outlined in administrative unit review template. The self-study should also incorporate the results of the employee survey and customer survey in its analysis. In addition to the data provided via the surveys, the units should focus on internal data that measures and provide trends of the indicator of achievements of their program goals. The unit should go beyond mere description of the data to providing an analysis of the data within the context of the unit's structure and functioning. The unit will have access to "hard" data but qualitative data is likely to be important as well. All data referenced should either be presented in the document or attached as an appendix.
    4. External Assessment: Self-study committees will determine if any external assessment is warranted and incorporate those findings into their final report.
    5. General Feedback: The college community will be notified of each unit undergoing a self-study and be allowed to submit feedback, via the web, that the committee may include in its report, providing a copy of the report as an appendix.
    6. Comments by the designated Senior Staff: The designated Senior Staff will offer comments on the self-study assessment report forwarded to her/him. This packet of materials, including the senior staff member comments, shall inform the unit's objectives for continuous improvement, or for supporting its resource and capacity needs, or for compliance. These objectives will inform the unit's work plan and resource requests.
  4. Work Plan and Progress Reports
    1. The designated senior staff will be responsible for securing a work plan with the appropriate resource requests from the unit after completion of the unit review process (annually and at the 5-year cycle). The work plan shall support the unit's objectives that resulted from the unit's review process.
    2. The designated senior staff or his/her designee will monitor the annual unit progress reports and provide feedback to the unit planning leader.
    3. The copies of the self-study reports will be kept in the office of the appropriate senior staff member and unit planning leader. Information in the self-study reports will be entered and thereafter updated in the college's Resource Allocation Plan datasets.